Bilingual IT Service Manager – Exclusive job

Bilingual IT Service Manager – Retail Industry

Language Requirement: Fluent in English and Japanese

Experience: 13–15 years overall, with a minimum of 10 years in IT

Key Responsibilities:

• Lead Service Desk, End User Computing, and Field Service Operations
• Drive customer visits and present service achievements
• Deliver performance reports using Excel, PowerPoint, and other tools
• Manage budgeting, compliance, and vendor coordination
• Participate in RFPs, requirement gathering, and solution design
• Oversee project implementation lifecycle and ensure quality deliverables
• Manage team performance, career paths, and global customer communications
• Handle P&L, revenue targets, cost control, SLAs, and KPIs

Essential Skills:

• Retail IT support experience (POS, billing systems, scanners, printers)
• Strong analytical and managerial capabilities
• Excellent MS Office skills, especially Excel
• Deep understanding of SOWs, change requests, and offshore operations
• Proven success in global customer engagement and communication