【Tokyo American Club】Member Services Supervisor

【Position Highlights】

• Work in one of Tokyo’s most prestigious international private clubs
• Use English daily while supporting multinational members and guests
• Leadership position supervising member services and front desk operations
• Opportunity to deliver premium hospitality in a multicultural environment
• Stable working environment with excellent employee benefits

【About Tokyo American Club】

Tokyo American Club is one of Japan’s most well-known and respected international private membership clubs, located in central Tokyo.

The Club serves a highly international member community and offers premium dining, fitness, accommodation, business, and social facilities.

Employees work in a global environment where English communication, professionalism, and hospitality are highly valued.

This is an excellent opportunity for hospitality professionals who enjoy working with international guests and delivering high-quality service experiences.

【Position Summary】

As a Member Services Supervisor, you will oversee daily front desk and guest service operations while ensuring a consistently high level of hospitality for members and guests.

You will support and supervise reception staff, coordinate guest services operations, and handle member inquiries in a fast-paced international environment.

The majority of guests and members are international, therefore strong English communication skills are essential.

【Key Responsibilities】

• Supervise Lead Receptionists and Receptionists to ensure smooth daily operations
• Share operational updates, service procedures, and important information with team members
• Handle member and guest inquiries and complaints professionally
• Support Member Services Manager & Director with front desk operations
• Oversee Guest Studio operations including:
• Reservations
• Rate control
• Room cleanliness
• Amenities management
• Monitor service quality and member satisfaction
• Support long-term improvement initiatives based on survey results
• Coordinate daily operational tasks and guest requests
• Maintain premium hospitality standards at all times

【Work Environment】

• Highly international workplace with multicultural members and staff
• English is used constantly throughout daily operations
• Fast-paced hospitality environment requiring professionalism and flexibility
• Leadership role with opportunities to develop hospitality management skills

【Who This Role Is For】

• Candidates with luxury hospitality, concierge, or guest relations experience
• Professionals who enjoy interacting with international guests
• Candidates seeking leadership experience in hospitality operations
• Individuals who thrive in multicultural environments
• People passionate about premium customer service

【Working Hours】

5 days per week
(Including weekends and national holidays)

37.5 working hours per week

Shift schedule between:

7:00 a.m. – 10:00 p.m.

【Location】

2 Chome-1-2 Azabudai, Minato City, Tokyo 106-8649

【Salary】

Annual salary: JPY 5,000,000 – 6,000,000

※Determined based on experience and skills

【Holidays】

• Paid vacation in accordance with Japanese labor law
• 3 days summer vacation
• January 2nd and 3rd holidays

【Benefits】

• Health insurance
• Pension insurance
• Employment insurance
• Industrial accident insurance
• Retirement allowance
• Group life insurance
• Subsidized staff cafeteria
• Transportation allowance
• Uniform with cleaning service (where applicable)
• Annual health check
• Annual employee recognition party

• 【Required Qualifications】
• 3–5 years of hospitality or concierge experience
• Experience supervising front desk or guest service operations
• Advanced English communication skills
• Fluent Japanese communication skills (ability to communicate smoothly with Japanese members and guests without causing service stress)
• PC skills (Word / Excel / Outlook)
• Strong hospitality mindset and professionalism

【Preferred Qualifications】

• Luxury hotel or private club experience
• International hospitality experience
• Experience handling VIP guests or members
• Multicultural work experience

【Ideal Candidate】

• Professional and service-oriented mindset
• Strong communication and interpersonal skills
• Ability to lead and support team members
• Comfortable working in a fast-paced international environment
• Passion for delivering exceptional hospitality experiences