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【Member Services Supervisor/スーパーバイザ－】高いホスピタリティと英語力を活かせる
| Hiring Company | Tokyo American Club/ well-known and highly reputed private club |
| Location | Tokyo - 23 Wards, Minato-ku |
| Job Type | Permanent Full-time |
| Salary | 5 million yen ~ 6 million yen |
Work Style
Minimal OvertimeJob Description
Member Services Supervisor
Responsibility
- Effectively share the information or updates about the club services, operation and procedure with Lead Receptionists and Receptionists • Ensures all staff members deliver a consistently high level of service
- Handle member and guest complaints effectively • Assist the Member Service Manager & Director to oversee all Lead Receptionist & Receptionist to ensure all working in accordance with job requirements
- Work with the Member Services Manager & Director to oversee the Guest Studio operations including reservations, rate control, room cleaning, room amenities
- Supervise the daily tasks & queries while maintaining and eye to the long-term goals of the Survey results
Working Hours：5 days/week (Including weekends/national holidays)
Actual 37.5 hrs/week between 7：00 a.m. and 10:00 p.m.
Compensation and Benefits
Health insurance, pension, Employment insurance, industrial accident insurance
Retirement Allowance
Group Life Insurance
Staff Canteen at subsidized price
Commuting allowance (with tax-free upper limit)
Uniform with cleaning service (when applicable)
Annual Health Check
Annual Employee Recognition Party
Holidays
Paid vacation in line with Japanese law
3 days summer vacation
New Year days of January 2nd and 3rd.
General Requirements
| Minimum Experience Level | Over 3 years |
| Career Level | Mid Career |
| Minimum English Level | Business Level (Amount Used: English Only) |
| Minimum Japanese Level | Fluent |
| Minimum Education Level | High-School |
| Visa Status | Permission to work in Japan required |
Required Skills
◆Key Qualifications
Member Services Concierge
• Experience in hospitality
• Experience 3-5 experience as senior concierge
• English Advanced-level • Japanese Advanced-level • PC skills Word, Excel, Outlook
Job Location
- Tokyo - 23 Wards, Minato-ku
- Nanboku Line Station
Work Conditions
| Job Type | Permanent Full-time |
| Salary | 5 million yen ~ 6 million yen |
| Work Hours | on shift schedule, including weekends and Public Holiday |
| Holidays | on shift schedule, 2days/week |
| Job Division | Member Service |
| Industry | Other (Hospitality) |
Job Category
- Hotel, Travel and Hospitality Jobs > Front Desk Clerk, Concierge Jobs
- Hotel, Travel and Hospitality Jobs > Other (Hotel, Travel and Hospitality)
- Hotel, Travel and Hospitality Jobs > Reservation Agent, Guest Service Agent Jobs
- Hotel, Travel and Hospitality Jobs > Airline Check-in Staff, Airline Customer Service Jobs
- Translation and Interpretation Jobs > Other (Translation and Interpretation)
Company Details
| Company Type | Large Company (more than 300 employees) - International Company |
| Non-Japanese Ratio | Majority Non-Japanese |
