On-Site IT Support Specialist | Global Company

On-Site IT Support Specialist (Contract) | Global Logistics Company | Project Management Experience Preferred

Position Summary

We are currently seeking an experienced On-Site IT Support Specialist to be assigned to Global Logistics Company.

This role is ideal for candidates with strong hands-on IT support experience who can also contribute to IT projects, infrastructure improvements, and stakeholder coordination within a fast-paced operational environment.

You will provide technical support to business users while helping drive system upgrades, operational improvements, and project execution.

Employment Type

Contract

Location

On-site at Global Logistics Company (Tokyo area)

Key Responsibilities

IT Support / Helpdesk

• Provide on-site and remote IT support to end users and operations staff

• Troubleshoot hardware, software, printer, and network issues

• Install, configure, and maintain PCs, devices, and business applications

• Coordinate with vendors when required

Infrastructure Support

• Support office networks, hardware devices, and enterprise systems

• Assist with upgrades, deployments, and configuration changes

• Maintain documentation and operational reports

• Ensure system stability and compliance standards

IT Project Management

• Lead or support internal IT projects and rollout activities

• Manage schedules, timelines, and status updates

• Coordinate with internal stakeholders and external vendors

• Support process improvement initiatives

Required Skills / Experience

• Several years of hands-on IT support / desktop support experience

• Strong troubleshooting skills (hardware / software / network)

• Proven experience working on-site in a user-facing IT support role

• Several years of IT project coordination or project management experience

• Business-level Japanese

Preferred Skills

• Business-level English

• Experience in logistics, warehouse, airport, or operations environments

• Experience in multinational / global companies

• Certifications such as PMP, ITIL, CompTIA, Microsoft, etc.

Ideal Candidate

• Hands-on and proactive problem solver

• Strong communication and stakeholder management skills

• Able to work independently in a dynamic environment

• Comfortable balancing support tasks and project responsibilities

Why Join This Role?

• Opportunity to work on-site with a global leader, Global Logistics Company

• Mix of hands-on support and project management responsibilities

• International working environment

• Stable long-term contract opportunity