Night Ops Lead (Data Center) | Build & Lead New BPO

■ Job Title

Data Center Night Shift Operations Lead (BPO Setup)

■ Overview

We are seeking a Night Shift Operations Lead to establish and manage a data center operations team (20:00–08:00).
This role goes beyond standard operations and focuses on leadership, team management, and operational design.

■ Responsibilities

• Lead night shift data center operations
• Oversee ticket handling, escort coordination, and call handling
• Train and develop team members (including junior staff)
• Manage handovers between day and night teams
• Handle incident response and decision-making
• Develop and maintain operational manuals
• Communicate with clients when necessary

■ Working Hours

20:00 – 08:00 (12-hour shift with breaks)

■ Requirements

• Experience in data center or IT infrastructure operations
• Experience working night shifts
• Team lead or supervisory experience
• Strong troubleshooting skills

■ Preferred Qualifications

• Business-level English (reading, writing, speaking)
• Experience in multinational environments
• Knowledge of ITIL or operational frameworks
• L2-level support experience

■ Ideal Candidate

• Able to work independently and lead operations
• Strong leadership and communication skills
• Capable of handling incidents calmly
• Interested in building a new operation from scratch

■ Why Join Us

　→Lead a new BPO operation from the ground up
　→Take ownership of operational design and team building
　→Strong career growth into management roles