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Job ID : 1463924 Date Updated : February 23rd, 2024
Global working environment (Fashion)

E-commerce operation

Hiring Company Foreign Fashion Brand
Location Tokyo - 23 Wards
Salary 3.5 million yen ~ 5 million yen

Work Style

Remote Work and WFH

Job Description

  1. Order Fulfillment and Inventory Management:

    • Supervise the end-to-end order fulfillment process, from order placement to delivery, ensuring accuracy and timeliness.
    • Implement and maintain effective inventory management practices to prevent stockouts and overstock situations.
  2. Logistics and Shipping:

    • Coordinate with logistics partners to optimize shipping processes and minimize delivery times.
    • Monitor shipping costs and negotiate contracts with carriers to ensure cost-effective and efficient transportation.
  3. Website Maintenance and Optimization:

    • Collaborate with the IT and web development teams to ensure the online platform is updated, user-friendly, and responsive.
    • Implement strategies to enhance the online shopping experience, including streamlined checkout processes and mobile optimization.
  4. Customer Service:

    • Oversee customer service operations, addressing inquiries, resolving issues, and ensuring customer satisfaction.
    • Implement and monitor customer feedback mechanisms to continuously improve the online shopping experience.
  5. Analytics and Reporting:

    • Utilize data analytics tools to track key performance indicators (KPIs) and generate reports on sales, inventory levels, and customer behavior.
    • Analyze data to identify trends, opportunities, and areas for improvement.
  6. Cross-functional Collaboration:

    • Collaborate with marketing, sales, and IT teams to execute promotional campaigns, product launches, and other online initiatives.
    • Ensure effective communication and alignment between different departments involved in the e-commerce process.

General Requirements

Minimum Experience Level Over 1 year
Career Level Entry Level
Minimum English Level Business Level
Minimum Japanese Level Fluent
Minimum Education Level Technical/Vocational College
Visa Status Permission to work in Japan required

Job Location

  • Tokyo - 23 Wards

Work Conditions

Salary 3.5 million yen ~ 5 million yen
Industry Apparel, Fashion

Job Category

  • Marketing and Product Development > Web, Digital Marketing

Company Details

Company Type International Company
Non-Japanese Ratio Majority Japanese