求人ID : 983652 更新日 : 2020年01月15日

Regional General Manager

採用企業 Grand Circle Corporation
勤務地 東京都 23区
勤務形態 正社員
給与 1500万円 ~ 1600万円

募集要項

Responsibilities: 

  • Work with the Japan Country Manager (CM) to achieve overall excellence goal of each product

  • Have extensive daily interaction with the Tokyo associates to drive their performance and bi-weekly calls with the Korea team.

  • Drive the Japan deliverables of the weekly Quality Action Plan (QAP) meetings and sit in on the actual QAP with World Wide Business Operations (WWBO)

  • Drive product changes with the Tokyo team to improve each product pacing as well as Learning and Discovery experiences.

  • Ride along on each product to fix hot issues on site and monitor program excellence through partial ride along and travelers’ feedback. Train country managers through ride along

  • Ensure accuracy of travelers’ handbook & trip related materials: hour by hours, day by day itinerary, lasers, handbooks, novellas per calendar timelines.

  • Drive Sir Edmund Hillary (SEH) loyalty club members/Solo Woman recognition programs as implemented per guidelines

  • Implement Day in the life Program/ Grand Circle Foundation sites and develop / manage plans to achieve goals

  • Drive yearly Community Service Event for Japan.

  • Review tour member’s surveys and create actions based on feedback

  • Support regional operation as ensuring 24/7 coverage

  • Develop a strong organization within Japan and hold the CM and team accountable for their Excellence results.

  • Bridge the gap between the Japanese cultural way of working and the American one to maximize productivity and excellence

  • Address the teamwork dynamic with the Japan associates to ensure they live the GCC value and move away from the US (Japan team) vs THEM (Regional, Boston) mind-set.

  • Drive the team to fully embrace the value of Thriving in Change and adopting the GCC attitude of making quick decisions and implementation rather than raising barriers to implementation.

  • Drive performance of the team to meet their goal and exemplify the other GCC Corporate Values. Submit performance ranking and reviews quarterly.

  • Support the CM and the Program Service Manager (PSM) to hire, train, schedule and coach Trip Leaders to meet GCC Standard and live the GCC Values on daily basis.

  • Drive Performance Management of Trip Leaders - focus on maximizing top performers

  • Submit 90-day roles and goals quarterly

  • Conduct weekly reviews with the CM and team to identify and address hot issues

  • Support Buyer to identify options for hotels to meet both COG’s and Excellence goal.

  • Join buying trip with Buyer and continue to build strong relationship with Hotels, ground operators vendors, to ensure smooth cooperation.

  • Manage ground operations budget and product costs

  • Support buyer with securing inventory (space) to reflect regional growth as required

  • Approve quarterly incentives for Trip Leaders and communicate issues to Supervisor

  • Drive regional team to ensure the accuracy of tour banks, per guidelines

  • Create the annual Budget plan; drive the operational cost to meet the plan.

応募必要条件

職務経験 6年以上
キャリアレベル 中途経験者レベル
英語レベル 流暢 (英語使用比率: 75%程度)
日本語レベル 流暢
最終学歴 大学卒: 学士号
現在のビザ 日本での就労許可が必要です

スキル・資格

  • University graduate in Leisure, Travel & Tourism

  • Fluent English & Japanese is a MUST

  • 5 years’ experience of living and working in Japan

  • At least 2 years of tour operator experience with organizing tours for American clients (FITs or groups)

勤務地

  • 東京都 23区

労働条件

勤務形態 正社員
給与 1500万円 ~ 1600万円
採用企業情報

グランド・サークル・コーポレーション有限会社

Regional General Manager - 983652

会社概要

会社の種類 中小企業 (従業員300名以下) - 外資系企業
外国人の割合 外国人 少数

会社説明

A fast-moving, global enterprise committed to changing people’s lives, Grand Circle Corporation specializes in vacations of international discovery for Americans age 50 and older. The company has served more than two million travelers since 1958.  Grand Circle is headquartered in Boston, Massachusetts and has 34 regional offices worldwide. The company employs more than 2,000 people.

Every Grand Circle vacation is geared, paced, and priced to meet the needs and interests of experienced travelers. And every Grand Circle vacation features exclusive educational and cultural activities that connect travelers to the local people and their history, culture, and environment. Grand Circle’s three brands give travelers the freedom to choose the vacation that suits their style.

 

  • Grand Circle Travel (GCT)

54-year-old leader in worldwide discovery for seasoned travelers

Grand Circle Travel offers distinctive international vacations for older Americans. Established in 1958 by Ethel Andrus, educator and founder of the American Association of Retired Persons (AARP), we view world travel as a powerful lever for lifelong learning. We make it accessible through trips that deliver unmatched discoveries, leisurely pacing, more travel choices, and comprehensive value.

  • Overseas Adventure Travel (OAT)

34-year old provider of small group discovery on the road less traveled

Overseas Adventure Travel offers unique small group adventures worldwide to Americans over 50. By land and sea, we explore on—and off—the beaten path with a resident OAT Trip Leader, immersing ourselves in local cultures, sampling unique modes of transportation, and staying in authentic lodgings that reflect the essence of your destination. Grand Circle Small Ship Cruises serves both our GCT and OAT brands with an award-winning fleet known for exceptional value and high-quality experiences in Europe, Asia, Africa, and South America. Custom-designed according to our travelers’ specifications, our fleet includes 50+ small river and ocean-going ships that we own or privately charter.

  • Grand Circle Cruise Line

14-year-old leader in international small ship vacations

Our award-winning cruise division operates Grand Circle Cruise Line Small Ship CruiseTours and River Cruise vacations. The fleet consists of 50- to 250-passenger vessels that we either own or privately charter. All our ships are operated exclusively for Grand Circle Cruise Line, and have been custom-built according to your specifications.

  • Grand Circle Foundation

Grand Circle Foundation was established in 1992 as a means to give back to the world that had already given us so much. Since its inception, our Foundation has donated or pledged more than $50 million to educational, humanitarian, and cultural organizations worldwide.

A fast-moving, global enterprise committed to changing people’s lives, Grand Circle Corporation specializes in vacations of international discovery for Americans age 50 and older. The company has served more than two million travelers since 1958.  Grand Circle is headquartered in Boston, Massachusetts and has 34 regional offices worldwide. The company employs more than 2,000 people.

Every Grand Circle vacation is geared, paced, and priced to meet the needs and interests of experienced travelers. And every Grand Circle vacation features exclusive educational and cultural activities that connect travelers to the local people and their history, culture, and environment. Grand Circle’s three brands give travelers the freedom to choose the vacation that suits their style.

 

  • Grand Circle Travel (GCT)

54-year-old leader in worldwide discovery for seasoned travelers

Grand Circle Travel offers distinctive international vacations for older Americans. Established in 1958 by Ethel Andrus, educator and founder of the American Association of Retired Persons (AARP), we view world travel as a powerful lever for lifelong learning. We make it accessible through trips that deliver unmatched discoveries, leisurely pacing, more travel choices, and comprehensive value.

  • Overseas Adventure Travel (OAT)

34-year old provider of small group discovery on the road less traveled

Overseas Adventure Travel offers unique small group adventures worldwide to Americans over 50. By land and sea, we explore on—and off—the beaten path with a resident OAT Trip Leader, immersing ourselves in local cultures, sampling unique modes of transportation, and staying in authentic lodgings that reflect the essence of your destination. Grand Circle Small Ship Cruises serves both our GCT and OAT brands with an award-winning fleet known for exceptional value and high-quality experiences in Europe, Asia, Africa, and South America. Custom-designed according to our travelers’ specifications, our fleet includes 50+ small river and ocean-going ships that we own or privately charter.

  • Grand Circle Cruise Line

14-year-old leader in international small ship vacations

Our award-winning cruise division operates Grand Circle Cruise Line Small Ship CruiseTours and River Cruise vacations. The fleet consists of 50- to 250-passenger vessels that we either own or privately charter. All our ships are operated exclusively for Grand Circle Cruise Line, and have been custom-built according to your specifications.

  • Grand Circle Foundation

Grand Circle Foundation was established in 1992 as a means to give back to the world that had already given us so much. Since its inception, our Foundation has donated or pledged more than $50 million to educational, humanitarian, and cultural organizations worldwide.