求人ID : 982188 更新日 : 2020年02月21日

Operations Manager

採用企業 グランド・サークル・コーポレーション有限会社
勤務地 東京都 23区
勤務形態 正社員
給与 600万円 ~ 650万円

募集要項

Job Description:

Effectively manage day-to-day Operation to ensure the operations of the key products run smoothly 

  • 24/7 availability during high season to support onsite issues and Tour Leaders
  • Vendor updating and maintaining client reservations for tours
  • Monitor the accuracy and quality of the products and services provided to travelers always meet the company guidelines. Monitor vendor’s quality (Hotel, coach, home-host shops & restaurants)
  • Resolve operational issues and support 24/7 emergency call related to travelers and vendors.

Support and drive tour guide to achieve regional excellence goal and vendors issue.

  • Identify action to proper workflow of operation.
  • Meeting with vendors on reviewing quality to maintain the service meet the guideline and collect feedback.
  • Update operational change onsite to tour guide and vendors.

Ensure the Operational expenses meet company guideline.

  • Secondary Vendor contracting
  • Ensure all expenses of the Office and Operational meet the budget guideline.
  • Make recommendation on costing improvements.
  • Support Finance to communicate with vendors on invoice issues.

応募必要条件

職務経験 6年以上
キャリアレベル 中途経験者レベル
英語レベル 流暢 (英語使用比率: 75%程度)
日本語レベル 流暢
最終学歴 大学卒: 学士号
現在のビザ 日本での就労許可が必要です

スキル・資格

Qualifications:

  • Fluent in English and Japanese
  • Bachelor’s degree in any field related
  • Minimum 5 years of experiences in international travel Industry.
  • Pleasant personality, positive Can-Do Attitude,
  • Strong leadership, communication, interpersonal skill, people management, risk management, and change management
  • Result-oriented, attention to details, and quality focus
  • Ability to adapt and work under pressure in a cultural diversified, multi-tasking and fast pace working environment.
  • Proficient in Microsoft office (Excel, PPT and Word).

勤務地

  • 東京都 23区

労働条件

勤務形態 正社員
給与 600万円 ~ 650万円
採用企業情報

グランド・サークル・コーポレーション有限会社

Operations Manager - 982188

会社概要

会社の種類 中小企業 (従業員300名以下) - 外資系企業
外国人の割合 外国人 少数

会社説明

A fast-moving, global enterprise committed to changing people’s lives, Grand Circle Corporation specializes in vacations of international discovery for Americans age 50 and older. The company has served more than two million travelers since 1958.  Grand Circle is headquartered in Boston, Massachusetts and has 34 regional offices worldwide. The company employs more than 2,000 people.

Every Grand Circle vacation is geared, paced, and priced to meet the needs and interests of experienced travelers. And every Grand Circle vacation features exclusive educational and cultural activities that connect travelers to the local people and their history, culture, and environment. Grand Circle’s three brands give travelers the freedom to choose the vacation that suits their style.

 

  • Grand Circle Travel (GCT)

54-year-old leader in worldwide discovery for seasoned travelers

Grand Circle Travel offers distinctive international vacations for older Americans. Established in 1958 by Ethel Andrus, educator and founder of the American Association of Retired Persons (AARP), we view world travel as a powerful lever for lifelong learning. We make it accessible through trips that deliver unmatched discoveries, leisurely pacing, more travel choices, and comprehensive value.

  • Overseas Adventure Travel (OAT)

34-year old provider of small group discovery on the road less traveled

Overseas Adventure Travel offers unique small group adventures worldwide to Americans over 50. By land and sea, we explore on—and off—the beaten path with a resident OAT Trip Leader, immersing ourselves in local cultures, sampling unique modes of transportation, and staying in authentic lodgings that reflect the essence of your destination. Grand Circle Small Ship Cruises serves both our GCT and OAT brands with an award-winning fleet known for exceptional value and high-quality experiences in Europe, Asia, Africa, and South America. Custom-designed according to our travelers’ specifications, our fleet includes 50+ small river and ocean-going ships that we own or privately charter.

  • Grand Circle Cruise Line

14-year-old leader in international small ship vacations

Our award-winning cruise division operates Grand Circle Cruise Line Small Ship CruiseTours and River Cruise vacations. The fleet consists of 50- to 250-passenger vessels that we either own or privately charter. All our ships are operated exclusively for Grand Circle Cruise Line, and have been custom-built according to your specifications.

  • Grand Circle Foundation

Grand Circle Foundation was established in 1992 as a means to give back to the world that had already given us so much. Since its inception, our Foundation has donated or pledged more than $50 million to educational, humanitarian, and cultural organizations worldwide.