求人ID : 963281 更新日 : 2019年12月06日
Building a BRAND NEW team in Japan!

Customer Support Analyst

採用企業 Coinbase
勤務地 東京都 23区
勤務形態 正社員
給与 550万円 ~ 経験考慮の上、応相談

募集要項

As a Customer Support Analyst, who specializes in consumer operations, you’ll join a high-functioning team of passionate support professionals who know their performance is critical to Coinbase achieving its mission. At Coinbase, we have a high hiring bar and we’re determined to create a productive, progressive, inclusive place to work. If you’re looking to work for a mission-driven, employee-first organization, please apply today.

What you’ll be doing:

  • Responsible for providing support for the Coinbase Consumer Operations program and supporting Coinbase customers by investigating, troubleshooting and resolving cases across multiple channels.
  • Communicate with internal and external stakeholders in an effective, tactical and empathetic manner.
  • Work with customer advocacy to operationalize and standardize new and existing policies, processes and procedures.
  • Proactively drive impactful changes across workflows, policies and tools by working with internal support teams, Trust, Identity and Fraud.
  • Maintain a thorough understanding of metrics and dashboards to make informed, data-driven decisions.
  • Set a high bar for support analysts within the organization by setting an example through performance and work ethic.
  • Continuously add value through effective project management, ruthless prioritization and efficient execution.
  • Maintain an investigative mindset to help address critical customer issues while building operational processes to develop and maintain our program at scale.

応募必要条件

職務経験 3年以上
キャリアレベル 新卒・未経験者レベル
英語レベル 流暢
日本語レベル ネイティブ
最終学歴 専門学校卒
現在のビザ 日本での就労許可が必要です

スキル・資格

What we look for in you:

  • Motivated by Coinbase’s mission and creating a seamless support experience for our global customer base.
  • Experience with industry standards and developments in the areas of Trust & Fraud.
  • Must work in a defined shift, as required by the business.
  • Minimum of 4 years of relevant experience in financial services, technology and/or customer support.
  • Fantastic communication skills in order to operate across multiple departments and stakeholders.
  • Flexible and adaptable to meet the evolving needs of a high-growth and fast-paced organization.
  • Must be able to read, write and speak in English and Japanese.

Nice to haves:

  • Experience with different channels of support, including voice, e-mail, social and/or chat.
  • Advanced degree in business, finance or CX.
  • Advanced understanding of Google apps, JIRA, Salesforce Service Cloud.

勤務地

  • 東京都 23区

労働条件

勤務形態 正社員
給与 550万円 ~ 経験考慮の上、応相談
配属部署 Customer Support
採用企業情報

コインベース

Customer Support Analyst - 963281

会社概要

会社の種類 外資系企業

会社説明

Founded in June of 2012, Coinbase is a digital currency wallet and platform where merchants and consumers can transact with new digital currencies like bitcoin, ethereum, and litecoin. We're based in San Francisco, California.

Bitcoin is the world's most widely used alternative currency with a total market cap of over $100 billion. The bitcoin network is made up of thousands of computers run by individuals all over the world.

The most trusted cryptocurrency platform

  • Secure storage
    We store the vast majority of the digital assets in secure offline storage.
  • Protected by insurance
    Cryptocurrency stored on our servers is covered by our insurance policy.
  • Industry best practices
    Coinbase supports a variety of the most popular digital currencies.

We have built the world's leading compliant cryptocurrency platform serving over 30 million accounts in more than 100 countries. With multiple successful products, and our vocal advocacy for blockchain technology, we have played a major part in mainstream awareness and adoption of cryptocurrency. We are proud to offer an entire suite of products that are helping build the cryptoeconomy, and increase economic freedom around the world.