求人ID : 959570 更新日 : 2019年11月11日
Operation and Customer Support Role

Operation/Customer Manager - Global SCM / Logistics Company

採用企業 Flash Global
勤務地 日本 全国各地
勤務形態 フリーランス
給与 経験考慮の上、応相談 ~ 800万円

募集要項

The global mission critical parts industry is characterized by delivering services through a network of agents and partners. This Consultancy role is responsible for the maintenance of existing customer and partner relationships in Japan along with the supporting role of training the agent network in the Asia Pacific. Service implementation with new agents, negotiation and quality maintenance under Regional Director’s supervision. Flash delivers an end-to-end solution that includes 2 and 4 hour deliveries, next business day deliveries, Distribution Center services, transportation (within country and between countries), reverse logistics, network optimization as well as customer specific services related to the supply chain of each client. Trade Compliance knowledge may be a good additional expertise as well.

To ensure a high level of service quality and KPI performance to customers in Japan with the agent network, we are looking for a Manager with experience in supply chain operations related to after sales services and vendor management reporting to the Regional Director located in Japan.

Duties and Responsibilities:

  • Maintain customer relationships that currently exist in Japan
  • Manage customer review meetings on weekly/monthly/quarterly basis depending on customers
  • Maintain customer required reporting as required (weekly, monthly and quarterly)
  • Develop and maintain agent relationships across Japan
  • Review KPIs with agent stakeholders and drive performance improvements and corrective actions 
  • Ensure quality training and update is provided to all Flashtrac users in Japan 
  • Qualify new agents, and negotiate service rate agreement under Regional Director’s supervision
  • Perform on-site and virtual audits
  • Look for opportunities to improve network efficienciesand drive quality improvement and marginal improvement
  • Support new customer implementations
  • Customer specific SOP development and updates
  • Maintain service compliance within the agent network

応募必要条件

職務経験 3年以上
キャリアレベル 中途経験者レベル
英語レベル ビジネス会話レベル (英語使用比率: 50%程度)
日本語レベル ネイティブ
最終学歴 大学卒: 学士号
現在のビザ 日本での就労許可が必要です

スキル・資格

Requirements:

  • Minimum 3 years of experience in the logistics industry and / or supply chain management with emphasize on customer service support
  • Experience on customer service / sales support and logistics as well as process related.
  • General understanding of Japanese Customs Law, duties and taxes processes
  • Multilingual skills: Native level Japanese, Business level English (TOEIC800 or equivalent)
  • PC skills: Microsoft Word, Excel, Outlook, Power Point, Visio
  • Strong task management skills are essential
  • Comfortably fit into fast-paced demanding business environment
  • Flexibly to accommodate work hours to join conference calls that are occasionally scheduled with oversea clients and Flash organization during and outside business hours
  • Preferably a resident in Tokyo and sorrounding prefectures
  • Flexibility to travel for work

Expected Critical Results:

  • Consistently meet or exceed KPI through the agent network.
  • Consistently meet or exceed customer expectations in both objective and subjective manners
  • High quality, responsive and well performing network of agents.
  • Clearly demonstrate problem-solving capacity and ability to be timely and responsive. 
  • Develop, implement and manage a quality process that supports the resolution of problems and ensures sustainable improvements.

勤務地

  • 日本

労働条件

勤務形態 フリーランス
給与 経験考慮の上、応相談 ~ 800万円
勤務時間 Flexible, core hours Mon-Fri 09:00-18:00
休日・休暇 Japanese Calendar with exceptions
配属部署 Partner Management, Japan
採用企業情報

Flash Global Logistics Inc.

Operation/Customer Manager - Global SCM / Logistics Company - 959570

会社概要

会社の種類 中小企業 (従業員300名以下) - 外資系企業
外国人の割合 (ほぼ)全員外国人

会社説明

Flash Global Logistics is a leading logistics provider in the critical spare parts industry with its head office in the USA.  We primarily service Fortune 500 companies in the high tech, medical and semiconductor sectors.  Warehouse services are provided throughout the world with parts being delivered within 2 to 4 hours of order placement.  Services are provided through a global network of Agents who are managed through our extensive web based IT system and centralized command centers. For more information visit:www.flashlogistics.com.