|採用企業||global professional services firm providing advice and solutions|
|給与||800万円 ~ 1100万円|
-Coordinates and manages technology support for office environment across multiple operating companies at multiple sites within a geographic market.
-Provides guidance for technical solutions that address business and office requirements.
-Provides support to end users by installing and assisting with the operation of their workstations, business applications, and related equipment.
-Manages staff performance and the quality of service provided.
■Relationship Management (25%)
-Proactively meets with office leadership on a quarterly basis and reports up to Senior Manager.
-Follows up on quarterly meetings and shares results with Senior Manager.
-Participates in local office leadership meetings as appropriate.
-Provides expert advice and consultation to colleagues.
-Escalates strategic issues and requests through Senior Manager.
■Operations Management (25%)
-Manages field support operations through internal staff and external vendor support groups within assigned geographic market.
-Manages support for all office infrastructure technologies across all tiers within agreed timeframes or SLAs.
-Ensures infrastructure systems are maintained in accordance with service owner guidelines and are in compliance with Business Continuity agreements.
-Ensures staff follows operational guidelines, principles, and processes as described by senior management.
-Collaborates with peers and senior managers to define, enhance, and adhere to defined processes for all operational tasks.
-Conducts periodic reviews to ensure compliance with regulatory guidelines, MGTI and operating company policies, and best practices within MGTI and IT industry standards
■Technical support (5%)
-Assists in the installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software.
-Assists in the setup and operation of audio visual hardware as required by end user.
-Determines appropriate hardware and software based on corporate policy and end user requirements.
-Responds to incidents within SLA or within a timely manner with appropriate level of urgency, and follows up with customers on all issues.
-Escalates incidents and questions to appropriate support groups.
-Assists in disconnecting, moving and reconnecting desktop technology hardware for single user, multi-user and office moves.
-May assist in administration and maintenance of technology infrastructure components.
-May assist in installation, maintenance, troubleshooting and repair of office telephony systems.
-Directly participates or assists Senior Manager in approved MGTI projects.
-Coordinates local “projects” such as moves, acquisitions, etc
■Staff Management and Mentoring (15%)
-Provides coaching and mentoring to subordinates.
-Performs staff performance and salary reviews.
-Provides input for budgeting, improving processes and maintaining standards.
-Manages activities of outsourced staff (as applicable) and follows up on service issues.
-Works with HR managers and senior staff to document and remediate performance issues with staff and takes appropriate follow-up actions.
■Administrative tasks (5%)
-Uses corporate incident management system to record and track all support work.
-Maintains accurate hardware and software records for corporate assets.
-Performs time tracking tasks as required.
■Team Meetings & Training(10%)
-Supports team’s abilities and functions through positive customer relations.
-Contributes to the improvement and enhancement of processes and procedures.
-Gains additional knowledge and stays abreast of current technologies through employee and company sponsored training, periodicals, and regular interaction with other team members.
Bachelor’s degree in a technology related discipline;
OR a combination of work experience, education and training equivalent to a four-year college degree in a technology related discipline.
- Minimum of five years related work experience; seven years preferred.
- Minimum of three years management experience; five years preferred.
|英語レベル||流暢 (英語使用比率: 50％程度)|
【Knowledge and Skills】
- Knowledge of company desktop operating systems and software.
- Knowledge of company standard computer hardware.
- Superior customer service skills.
- Ability to lead and work within a team environment.
- Ability to independently plan, organize and prioritize one’s own activities.
- Ability to express ideas clearly in both written and oral communications.
- Ability to coach and develop subordinates to encourage high performance.
- Ablilty of business level Japanese and English.
- Microsoft or other certifications desired (i.e. MSCDT, MCP, MCSE).
- Ability to work in a typical office environment.
- Ability to lift and move desktop and other related hardware.
- Frequent, local travel may be required depending on location.
- Occasional, distant travel may be required.
- Occasional evening and weekend work may be required.
|給与||800万円 ~ 1100万円|
|会社の種類||大手企業 (300名を超える従業員数) - 外資系企業|