求人ID : 949152 更新日 : 2019年10月18日

Manager - Onsite Technical Support

採用企業 global professional services firm providing advice and solutions
勤務地 東京都 23区
勤務形態 正社員
給与 800万円 ~ 1100万円

募集要項

【業務概要】
-Coordinates and manages technology support for office environment across multiple operating companies at multiple sites within a geographic market.
-Provides guidance for technical solutions that address business and office requirements.
-Provides support to end users by installing and assisting with the operation of their workstations, business applications, and related equipment.
-Manages staff performance and the quality of service provided.

【業務内容について】
■Relationship Management (25%)
-Proactively meets with office leadership on a quarterly basis and reports up to Senior Manager.
-Follows up on quarterly meetings and shares results with Senior Manager.
-Participates in local office leadership meetings as appropriate.
-Provides expert advice and consultation to colleagues.
-Escalates strategic issues and requests through Senior Manager.

■Operations Management (25%)
-Manages field support operations through internal staff and external vendor support groups within assigned geographic market.
-Manages support for all office infrastructure technologies across all tiers within agreed timeframes or SLAs.
-Ensures infrastructure systems are maintained in accordance with service owner guidelines and are in compliance with Business Continuity agreements.
-Ensures staff follows operational guidelines, principles, and processes as described by senior management.
-Collaborates with peers and senior managers to define, enhance, and adhere to defined processes for all operational tasks.
-Conducts periodic reviews to ensure compliance with regulatory guidelines, MGTI and operating company policies, and best practices within MGTI and IT industry standards

■Technical support (5%)
-Assists in the installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software.
-Assists in the setup and operation of audio visual hardware as required by end user.
-Determines appropriate hardware and software based on corporate policy and end user requirements.
-Responds to incidents within SLA or within a timely manner with appropriate level of urgency, and follows up with customers on all issues.
-Escalates incidents and questions to appropriate support groups.
-Assists in disconnecting, moving and reconnecting desktop technology hardware for single user, multi-user and office moves.
-May assist in administration and maintenance of technology infrastructure components.
-May assist in installation, maintenance, troubleshooting and repair of office telephony systems.

■Project Work(15%)
-Directly participates or assists Senior Manager in approved MGTI projects.
-Coordinates local “projects” such as moves, acquisitions, etc

■Staff Management and Mentoring (15%)
-Provides coaching and mentoring to subordinates.
-Performs staff performance and salary reviews.
-Provides input for budgeting, improving processes and maintaining standards.
-Manages activities of outsourced staff (as applicable) and follows up on service issues.
-Works with HR managers and senior staff to document and remediate performance issues with staff and takes appropriate follow-up actions.

■Administrative tasks (5%)
-Uses corporate incident management system to record and track all support work.
-Maintains accurate hardware and software records for corporate assets.
-Performs time tracking tasks as required.

■Team Meetings & Training(10%)
-Supports team’s abilities and functions through positive customer relations.
-Contributes to the improvement and enhancement of processes and procedures.
-Gains additional knowledge and stays abreast of current technologies through employee and company sponsored training, periodicals, and regular interaction with other team members.

 

 

 

 

【Education】
Bachelor’s degree in a technology related discipline;
OR a combination of work experience, education and training equivalent to a four-year college degree in a technology related discipline.

【Experience】
- Minimum of five years related work experience; seven years preferred.
- Minimum of three years management experience; five years preferred.

 

 

応募必要条件

職務経験 10年以上
キャリアレベル 中途経験者レベル
英語レベル 流暢 (英語使用比率: 50%程度)
日本語レベル ビジネス会話レベル
最終学歴 大学卒: 学士号
現在のビザ 日本での就労許可が必要です

スキル・資格

【Knowledge and Skills】
- Knowledge of company desktop operating systems and software.
- Knowledge of company standard computer hardware.
- Superior customer service skills.
- Ability to lead and work within a team environment.
- Ability to independently plan, organize and prioritize one’s own activities.
- Ability to express ideas clearly in both written and oral communications.
- Ability to coach and develop subordinates to encourage high performance.
- Ablilty of business level Japanese and English.

【Other Requirement】
- Microsoft or other certifications desired (i.e. MSCDT, MCP, MCSE).
- Ability to work in a typical office environment.
- Ability to lift and move desktop and other related hardware.
- Frequent, local travel may be required depending on location.
- Occasional, distant travel may be required.
- Occasional evening and weekend work may be required.

勤務地

  • 東京都 23区

労働条件

勤務形態 正社員
給与 800万円 ~ 1100万円
勤務時間 月曜日~金曜日 9:00~17:00
休日・休暇 週休2日制(土・日)、年末年始、年次有給休暇、慶弔休暇、育児休暇、介護休暇、有給シックリーブ、その他特別休暇

採用企業情報

会社の種類 大手企業 (300名を超える従業員数) - 外資系企業
人材紹介企業情報

株式会社パソナテック

Manager - Onsite Technical Support - 949152

会社説明

現在、日本国内には400万社以上の企業が存在します。企業にはそれぞれ戦略があり、目指しているコストや高いクオリティあると同時に、解決しなければならない課題と人材ニーズがあります。株式会社パソナテックは、1998年から20年以上、IT・ものづくり分野の企業が抱える課題や人材ニーズを理解しながら、多くのエンジニアのキャリアに関わってきました。また、日本で就業したい外国人の就職・転職支援、面接準備から来日直後の生活サポートまで専門チームがサポートしており、その実績は10年以上です。