求人ID : 933916 更新日 : 2019年08月22日
World Leading Insurance Company

User Support Engineer - Insurance ユーザーサポートエンジニア

採用企業 アヘッド コンサルティング & マネージド サービス株式会社
勤務地 東京都 23区
勤務形態 契約
給与 600万円 ~ 800万円

募集要項

Ahead Group is looking for a User Support Engineer to join our client in the Health Insurance Industry. Successful candidates will have around 3 years or more of experience providing support in an enterprise level environment. Candidates must also have a good understanding of written and spoken Japanese as well as strong English.


Responsibilities
Provide support to Japanese users locally.
Work as the escalation/chase person for off-shore infrastructure teams for deeper issues on Exchange, VMWare, Group Policy, Active Directory, Network, mobile device, video conferencing
ID management (network id application, revocation, password reset, login trouble)
Troubleshooting of general software like Outlook, Skype for Business, Windows
Troubleshooting hardware issues with desk phone, corporate iPhone, iPad, multi-function printer, webcam, video conference system, kiosks
Filing all tickets in Cherwell and Service Now, follow up for escalation and tracking other requests/issues
Project planning and coordination for migration to Windows 10, Cloud-based VM (VDI), application install and signoff checklists
Maintaining IT asset inventory

Qualifications
3+ Years of relevent industry experience
JLPT 2 level Japanese or higher
TOEIC score of 800 or higher

応募必要条件

職務経験 3年以上
キャリアレベル 中途経験者レベル
英語レベル ビジネス会話レベル
日本語レベル ビジネス会話レベル
最終学歴 専門学校卒
現在のビザ 日本での就労許可が必要です

勤務地

  • 東京都 23区

労働条件

勤務形態 契約
給与 600万円 ~ 800万円
採用企業情報

アヘッド コンサルティング & マネージド サービス株式会社

User Support Engineer - Insurance  ユーザーサポートエンジニア - 933916

会社説明

Ahead Group is a specialized technology consulting, managed services, and staffing organization providing services across the APAC region.

Ahead Group supports international clients with strategic positions in Tokyo, Hong Kong, and Singapore. As a long-term partner, Ahead Group provides flexible tailor-made technology solutions for every client. The specialists at Ahead Group have significant industry experience and deliver high quality, effective results.

Company History:
Ahead Consulting was founded in 2014 in Tokyo, Japan, to provide high quality IT services to the finance and insurance industries. Ahead Consulting has since expanded with offices in Hong Kong and Singapore to support regional clients.

Ahead Group Ltd. was established in 2017 as the regional holding company for all Ahead subsidiaries.

Ahead Staffing was established in 2017 as an affiliate of Ahead Consulting to address the need for permanent recruitment and dispatch hiring in Japan.