求人ID : 924922 更新日 : 2019年08月09日
Top Financial Institution

Call Center Deployment Manager- Finance

勤務地 東京都 23区, 中央区
勤務形態 契約
給与 経験考慮の上、応相談 ~ 1400万円

募集要項

Ahead Consulting is seeking an experienced Call Center Deployment Manager to oversee the upgrading Cisco(CUCM) Systems, Genesys, IVR(Concentrix), P&W (Sweet, WFM) and Verint Voice recording technologies within Japan Call Centers.

Essential Job Functions

  • Knowledge of Cisco (CUCM) based Call Centers, including day to day technical issue escalations, long term planning and solution design, renewal/upgrade project.
  • Knowledge of Call Center application and Genesys integration via CTI.  i.e. CRM(+softphone), etc.
  • Knowledge of Verint Voice recording with Call Centers, including day to day technical issues escalations, long term planning, solution design and, renewal/upgrade project.
  • Prepare and maintain technical specifications and documents, drawings and system documentation.
  • Knowledge/Experience - serve as an escalation point for complex (level 3) problem resolution.
  • Submit technology change management requests, perform or supervise changes. Test  and verify changes.
  • Plan and coordinate Technology changes with clients, other technology groups and external vendors.
  • Interact with CUCM, Genesys and Verint distributors to convey organization’s requirements
  • Provide input into the evaluation of vendor proposals.
  • Track projects and report status to appropriate management

Non Essential Job Functions

  • Knowledge of Service Management processes and toolsets for Incident and Change Management.
  • Knowledge of Data (IP based) networking theory and implementations with Cisco technologies.
  • Consultative and communication skills
  • Analytical ability
  • Work independently and self-starter.
  • Solid Japanese ability is a must 

応募必要条件

職務経験 6年以上
キャリアレベル 中途経験者レベル
英語レベル 日常会話レベル
日本語レベル ネイティブ
最終学歴 専門学校卒
現在のビザ 日本での就労許可が必要です

スキル・資格

Requirements

  • Knowledge of general Voice technology (PBX, Voice Recording, IVR, Reporting(WFM,etc), Carrier Technologies, Voice over IP CTI etc)
  • Experience of managing Voice hardware vendors, manufacturers and Carriers.
  • In depth understanding and experience of the following technologies – the BOLD points are a priority
    • CUCM Call Center Solutions
    • Verint Voice Recording Solutions
    • Genesys(+IVR)/Call Center software
    • Avaya Call Center Solutions (useful) 
    • Nice Voice Recording Solutions (useful)
    • Avaya/Call Center software. (useful)
  • Experience supporting call center voice solutions.
  • Experience working on and managing complex voice projects.

勤務地

  • 東京都 23区, 中央区

労働条件

勤務形態 契約
給与 経験考慮の上、応相談 ~ 1400万円
アウトソーシング会社情報

アヘッド コンサルティング & マネージド サービス株式会社

Call Center Deployment Manager- Finance - 924922

会社説明

Ahead Group is a specialized technology consulting, managed services, and staffing organization providing services across the APAC region.

Ahead Group supports international clients with strategic positions in Tokyo, Hong Kong, and Singapore. As a long-term partner, Ahead Group provides flexible tailor-made technology solutions for every client. The specialists at Ahead Group have significant industry experience and deliver high quality, effective results.

Company History:
Ahead Consulting was founded in 2014 in Tokyo, Japan, to provide high quality IT services to the finance and insurance industries. Ahead Consulting has since expanded with offices in Hong Kong and Singapore to support regional clients.

Ahead Group Ltd. was established in 2017 as the regional holding company for all Ahead subsidiaries.

Ahead Staffing was established in 2017 as an affiliate of Ahead Consulting to address the need for permanent recruitment and dispatch hiring in Japan.