求人ID : 903230 更新日 : 2019年06月15日
Global Media Company!

Client Engagement Specialist (1-Year Contract)

採用企業 DOW JONES JAPAN K.K. (ダウ・ジョーンズ・ジャパン株式会社)
勤務地 東京都 23区
勤務形態 契約
給与 経験考慮の上、応相談

募集要項

Retention 

  • Responsible for owning the retention strategy for assigned Strategic accounts by building and executing a renewal plan
  • Proactively provide a monthly report to manager highlighting high risk renewal accounts within the region and strategy/ideas to turnaround
  • Responsible for ensuring appropriate levels of customer training and product utilization by working with the Product Training Specialist team and monitoring internal reports
  • Oversee the overall renewal life cycle; from pricing, contracting, to invoicing and client support, so customer concerns get addressed correctly and efficiently throughout the fiscal year
  • Support new sales into existing accounts to ensure maximum customer ROI with DJ

Customer Knowledge

  • Know your customer including the development of good account understanding, business groups deriving value from DJ services, understanding the clients’ business/industry, competitor solutions they are using and the client’s current and developing needs.
  • Understand how your clients derive value from DJ services/products, know the people involved including decision makers within those groups.
  • Serve as a client conduit internally for feedback and competitive intelligence to DJ Product, Content & Marketing.
  • Lead Generation
  • Must identify opportunities for increased revenue within the set of accounts (up-selling and possibly cross-selling) and work with other members of the sales team to follow through on such opportunities.

The CES must maintain accurate and appropriate client records within the Company’s systems. The CES will communicate with clients mainly via telephone and email.

応募必要条件

職務経験 1年以上
キャリアレベル 新卒・未経験者レベル
英語レベル 流暢
日本語レベル ネイティブ
最終学歴 大学卒: 学士号
現在のビザ 日本での就労許可が必要です

スキル・資格

Required Skills and Experience:

  • Min 3 years of proven success in customer engagement or sales
  • Exceptional written and verbal communication skills
  • Proven ability to multi-task and adhere to tight deadlines in a fast-paced, collaborative environment
  • Excellent project management and organizational skills with a keen attention to detail
  • Proficient in Microsoft Office suite & Google Drive
  • Bachelor’s degree

勤務地

  • 東京都 23区

労働条件

勤務形態 契約
給与 経験考慮の上、応相談
採用企業情報

ダウ・ジョーンズ・ジャパン株式会社

Client Engagement Specialist (1-Year Contract) - 903230

会社説明

ダウ・ジョーンズは、グローバルなニュースとビジネス情報を、新聞、デジタル、モバイル、そしてライブイベントを通して提供するメディア企業です。ダウ・ジョーンズは世界最大級の取材網を持ち、125年間に渡り質の高いコンテンツを提供し続けています。ザ・ウォール・ストリート・ジャーナルをはじめ、ファクティバ、バロンズ、ファイナンシャル・ニュース、ダウ・ジョーンズ・リスク&コンプライアンス、ダウ・ジョーンズ・ニューズワイヤーズ、ダウ・ジョーンズ・ベンチャーソース等のサービスを提供しています。

ダウ・ジョーンズはニューズ・コーポレーションのグループ会社です。

Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.