求人ID : 897762 更新日 : 2019年10月16日
*Candidate for managerial position

Technical Support (Night shift) – English/Chine/Korean speak

採用企業 株式会社テレコムスクエア
勤務地 東京都 23区, 千代田区
勤務形態 正社員
給与 350万円 ~ 経験考慮の上、応相談

募集要項

Technical Support (Night shift) – English/Chine/Korean speaking candidate welcome!
*candidate for managerial position

International office environment, with more than half of our employees are from overseas!   Staff in their 20s and 30s play an active role in our business!

Telecom Square is a global mobile solutions company specializing in mobile devices with offices in 50 countries. We offer services in mobile communications such as WiFi router and mobile phone rentals and SIM card sales to travelers.

Our business is providing telecom services matching with the needs of clientele at reception counters within Japan’s major airports and at 9 offices located in 7 countries.
With 26 years of experience, Telecom Square offers “peace of mind,” “convenience,” and “fun” to travelers from all over the world.

Position Outline:
You will be responsible for technical support at the contact center. Assisting our customers by coordinating overseas trouble shooting, discontinuing services due to lost communication devices, taking inquiries from foreign travelers in Japan and handling questions and calls as a concierge.

In your role, you will be required to…

  • Technical support customers by phone, email or chat
  • Support our customers who are travelers to and from overseas and assist them how to resolve any errors and or instructions how to use devises.
  • Check the status of communication lines with overseas affiliated companies
  • Communicate mainly in Japanese and English (use Chinese and Korean in some cases)
  • Share information and provide guidance to overseas affiliated contact center staff.

Job Attractive Points

  • Contact Center Awards 2018 - Won a Special Award by Judging Panel!
  • There are many opportunities by utilizing your English skills for a wide range of operation positions,  such as being a member of supervising teams.
  • International and multicultural office environment; More than half of our employees are from overseas. 
  • All staff are given discretion to take initiative on tasks, instead of following manuals
  • Open dress code: T-shirt, denim jeans, sneakers anything OK
  • 1 - 2 hours of overtime per day at most, you can have fulfilling private time!
  • Telecommuting and working from home program

応募必要条件

職務経験 無し
キャリアレベル 新卒・未経験者レベル
英語レベル ビジネス会話レベル
日本語レベル 流暢
その他言語 中国語: 北京語
If you have native Chinese level, no need high English skill
最終学歴 短大卒: 準学士号
現在のビザ 日本での就労許可が必要です

スキル・資格

Skills and Experience Requirements:

  • Staff who are comfortable and able to work on the night shift
  • Above Fluent level in Japanese (N1 level)
  • Above Business level in English (TOEIC above 800)
    *If you have native Chinese level, no need high English skill
  • Staff who are comfortable and able to work shifts
  • MS-Office: basic skill on Word, Excel

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Job Type:  Permanent Full-time

Salary:  200,000 – 260,000 per month
Negotiable based on experience
Salary payment:  Monthly
Bonus:  2 times per year (one month worth payment amount)

Office Location:
Homat Horizon Bldg. 5F
6-2 Gobancho, Chiyoda, Tokyo 1020076

3-minute walk from the Ichigaya station
Telecommuting and working from home is available if conditions are met

Commuting expenses: up to 50,000 yen per month

Other benefit: Social benefits will be provided

Work Hours:  Shift hours (8 regular working hours, 70-minute break)

  • 22:00 – 07:00 *include a day time shift (9:00~18:00)

Other benefits included:
Employee discount program, Health Check, Moving expense support program, Congratulatory and Condolence Leaves, Internal Communication support program, Social Activity support program, Maternity and Nursing leaves, Health Insurance, Paid Holidays: 6 months after join the company: 10 days, provided every year up to a maximum of 20 days), work in casual clothing is allowed.

勤務地

  • 東京都 23区, 千代田区
  • 中央線各駅停車 (三鷹-御茶ノ水)、 市ヶ谷駅

労働条件

勤務形態 正社員
給与 350万円 ~ 経験考慮の上、応相談
勤務時間 シフト制(実働8時間、休憩60分)★テレワークによる在宅勤務制度あり
休日・休暇 ★年間休日120日以上★ 週休2日制(月8~10日)、有給休暇(入社半年後10日付与)、育児介護休暇 等
採用企業情報

株式会社テレコムスクエア

Technical Support (Night shift) – English/Chine/Korean speak - 897762

会社説明

世界中を往来する人々に、世界50カ国のモバイル通信機器を提供しています。
創業45年、この分野における世界のリーディングカンパニーです。

▽ボーダレスなモバイルソリューションを目指して
世界を舞台にスマートフォンやWi-Fiルーターのレンタル事業をはじめ、幅広いサービスを提供しています。
海外でも自国にいるときと同様に快適・確実なコミュニケーションがとれる。渡航先でのきめ細やかなサポートまでを、一つのサービスとして受けられる。
そして、これらのサービスを通じて、エリアや言語といった人と人との間に横たわるコミュニケーション上の境界を取り払う。

テレコムスクエアは、携帯電話の進化を背景にこうした付加価値を創造し、モバイルを核にグローバル化するビジネスを支える「総合モバイル・ソリューション・プロバイダー」を目指してまいります。

About Telecom Square

Get linked anywhere
Japan's largest company in global wireless solution industry, with 500,000 customers annually.

Telecom Square is a global mobile solutions company specializing in mobile terminal rental. We provide services to more than 500,000 users per year. We have counters at Japan's major airports and operate a dedicated call center system to ensure peace of mind even when problems occur. In addition to WiFi router rental, we offer a strong lineup of backup services for travellers, including SIM card sales and mobile phone rental.

Japan Wifi router/ Mobile phone
Contact # +81-3-3239-3422 (24/7)