求人ID : 890775 更新日 : 2019年09月13日
Provide Professional IT Services

IT Helpdesk Engineer - Various Industries

採用企業 EIRE Systems
勤務地 東京都 23区
給与 450万円 ~ 650万円

募集要項

Join our team of Client Technical Support Engineers who provide professional IT services to our small-to-medium-scale and large enterprise client customers. EIRE Systems offers a varied and challenging IT services career in a highly diverse and fast-moving business environment.

As a Client Technical Support Engineer, your primary responsibilities will be to:

  • Provide exceptional customer support for various end-user computing technologies - i.e. desktop PCs, mobile devices, network printers and other office equipment, standard office and financial applications, client-server and cloud/web-based solutions etc.
  • Learn and familiarize yourself with our client support model and our customers' technical environments. Contribute to improving processes and documentation with the goal of improving the level of support provided to clients.
  • Interact with end users to clarify their needs and identify which standard IT solutions are the most appropriate and available to fulfill their requests.
  • Troubleshoot user account access issues and process access management requests (e.g. Active Directory account, remote access account, etc…)
  • Administer asset management processes as they relate to computing inventory records and IT assets lifecycle (acquisition, relocation, maintenance, and disposal).  Also assist in conducting computing inventory audits.
  • Contribute to IT projects as needed and as coordinated by the assigned project manager.

Future career development:

Your high work ethic and willingness to work on developing your technical and professional expertise will be rewarded with ongoing opportunities to be involved in a wide range IT projects and support services such as:

  • Enterprise PC deployment and upgrade projects
  • Email and network software installation and support,
  • Server/Network design, installation, configuration and testing;
  • Security solutions (firewalls/encryption technologies) installation and testing;
  • Project management, project planning and implementation; Conducting Site surveys and preparing systems documentation; Vendor Management and Hardware/Software procurement

Location / Environment:
Most of our clients are located within the central Tokyo area. Occasional travel to client sites outside Tokyo may be required.

応募必要条件

職務経験 1年以上
キャリアレベル 中途経験者レベル
英語レベル 日常会話レベル
日本語レベル ビジネス会話レベル
最終学歴 専門学校卒
現在のビザ 日本での就労許可が必要です

スキル・資格

  • Polite communication skills for customer support using both Japanese and English.
  • Technical knowledge for supporting Windows (OS versions 7, 8 or 10),  Microsoft Office products and Microsoft Outlook/Exchange.
  • Experience in installing and deploying PC hardware and software in a professional setting.
  • Good troubleshooting and problem resolution skills.
  • IT / Technical education background and/or relevant industry certifications such as CompTIA A+ or Microsoft Certified Professional (MCP) for Windows OS, preferred.
  • ITIL certifications desirable
  • Previous experience working in a global or international IT team highly desirable.

勤務地

  • 東京都 23区

労働条件

給与 450万円 ~ 650万円
アウトソーシング会社情報

エイラシステム 株式会社

IT Helpdesk Engineer - Various Industries - 890775

会社概要

会社の種類 外資系企業

会社説明

EIRE Systems is a leading independent provider of professional IT services to the financial, insurance and multinational sectors in Japan and throughout the Asia Pacific region. EIRE Systems has expertise across a wide spectrum of Information Technologies, with a track record for successfully completing hundreds of projects and IT services assignments since its establishment in 1996.

We provide professional IT services, both project-based and ongoing operational support, in two main areas:

  1. IT Services
  2. Project Management
     

EIRE Systems provides a wide-range of career choices for internationally-minded technology and support professionals. From the company’s small beginnings, EIRE Systems continues to increase its local, regional and global expertise. We have established offices in Tokyo, Hong Kong, Singapore and Shanghai and are reaching further as we grow our presence throughout the Asia-Pacific region.