|勤務地||東京都 23区, 新宿区|
・ As a Service Desk Engineer, you should be able to do system administration, Incident/problem determination and resolution on Incident, Problem, Change, escalation and configuration management, service incidents and queries within the agreed service levels.
・Perform Service Requests based on Standard Operating Procedures.
・Work on scheduled tasks as part of Change Management.
・Should be able to handle issues independently and suggest/ implement services improvements plans.
・Should be able to identify and proactively escalate issues to lead or Manager
・Client Support Management
・Minimum work experience: 3 Years
- Must be either native in Japanese; or, native in English
- Previous experience working as a IT Service Desk Engineer, or, IT Help Desk
- Client Support experience
- Excellent communication skills