求人ID : 881524 更新日 : 2019年07月17日
Join Planet Earth's #1 Accomodation Site

Customer Service Guest Specialist - Japanese

採用企業 Booking.com
勤務地 東京都 23区, 品川区
勤務形態 契約
給与 経験考慮の上、応相談

募集要項

What you’ll be doing:

  • Liaising between guests and partners to resolve medium to high complexity issues via phone and email on various topics such as:  modifications, cancellations or confirmation of reservations, special requests, easy level of complaints, etc.
  • Providing accurate, valid, and complete information by using the right tools, methods, and processes.
  • Ensuring a high level of customer service and a positive guest experience
  • Supporting your colleagues with peer learning, and being open to feedback from others
  • Positively participating in company events, and in weekly team meetings
  • Taking part in new projects and tests that we may need your help with
  • Promoting the Booking.com culture.

応募必要条件

職務経験 無し
キャリアレベル 新卒・未経験者レベル
英語レベル ビジネス会話レベル
日本語レベル 流暢
最終学歴 専門学校卒
現在のビザ 日本での就労許可が必要です

スキル・資格

You’ll need:

  • Fluency in English and Japanese
  • An affinity for offering excellent customer service
  • Ability to adapt and work well under pressure in a fast-paced environment
  • Ability to take ownership and solve problems
  • Positive and resilient attitude
  • Great teamwork skills
  • Eligibility to work in Japan

What you’ll get in return:

We offer you many benefits when joining our team.

  • Full-time paid training of 20 days
  • Annual leave entitlement
  • Quarterly bonus plan
  • Premium pay
  • Work schedule provided 4-6 weeks in advance
  • Catered lunch or dinner depending on your work schedule
  • Booking.com discount
  • Health insurance
  • Continuous growth potential, and free and on demand professional training courses

勤務地

  • 東京都 23区, 品川区
  • 山手線、 大崎駅

労働条件

勤務形態 契約
給与 経験考慮の上、応相談
採用企業情報

ブッキングドットコム

Customer Service Guest Specialist - Japanese - 881524

会社説明

Who we are:

Booking.com’s diverse team, 15,000 strong, are united by a single mission: to empower people to experience the world.

Whether in Tokyo or at one of the over 200 offices worldwide, we work hard to help make more than a million travel dreams come true every single day.   Supporting them as they do, as well as partners who help them do it, is Booking.com’s globally diverse Customer Service department. Over 8000 people strong, speaking more than 40 languages, in 13 countries worldwide – the CS department is connected by a love of travel and a passion for creating an incredible experience for Booking.com’s bookers and partners, 24 hour a day, 7 days a week.