求人ID : 880592 更新日 : 2019年07月24日
Join Planet Earth's #1 Accomodation Site

Customer Service Partner Specialist - Japanese

採用企業 Booking.com
勤務地 東京都 23区
勤務形態 契約
給与 経験考慮の上、応相談

募集要項

What you’ll be doing:

  • Be the first point of contact for Booking.com’s accommodation partners by phone and email; resolving basic questions and queries, such as modifications to rooms, -rates, -and availability, extranet tooling etc.
  • Providing accurate, valid, and complete information by using the right tools, methods, and processes.
  • Ensuring a high level of partner service and a positive partner experience
  • Making effective decisions on when to escalate a case
  • Supporting your colleagues with peer learning, and being open to feedback from others
  • Positively participating in company events, and in weekly team meetings
  • Taking part in new projects and tests that we may need your help with
  • Promoting the Booking.com culture

応募必要条件

職務経験 1年以上
キャリアレベル 中途経験者レベル
英語レベル ビジネス会話レベル (英語使用比率: 50%程度)
日本語レベル 流暢
最終学歴 専門学校卒
現在のビザ 日本での就労許可が必要です

スキル・資格

You’ll need:

  • Fluency in English and Japanese
  • An affinity for offering excellent customer service
  • Ability to adapt and work well under pressure in a fast-paced environment
  • Ability to take ownership and solve problems
  • Positive and resilient attitude
  • Great teamwork skills
  • Eligibility to work in Japan

What you’ll get in return:

We offer you many benefits when joining our team.

  • Full-time paid training of 3 weeks
  • Annual leave entitlement
  • Quarterly bonus plan
  • Work schedule provided 4-6 weeks in advance
  • Catered lunch or dinner depending on your work schedule
  • Booking.com discount
  • Health insurance
  • Continuous growth potential, and free and on-demand professional training courses

勤務地

  • 東京都 23区
  • 山手線、 大崎駅

労働条件

勤務形態 契約
給与 経験考慮の上、応相談
採用企業情報

ブッキングドットコム

Customer Service Partner Specialist - Japanese - 880592

会社概要

会社の種類 大手企業 (300名を超える従業員数) - 外資系企業

会社説明

Who we are:

Booking.com is the planet’s #1 accommodation site. Booking.com’s diverse team, 15,000 strong, is united by a single mission: to empower people to experience the world. Whether in Tokyo or at one of the over 200 offices worldwide, we work hard to help make more than a million travel dreams come true every single day.

Supporting them as they do, as well as our partners who help them do it, is Booking.com’s globally diverse Customer Service department. Over 8000 people strong, speaking more than 40 languages, in 13 countries worldwide – the CS department is connected by a love of travel and a passion for creating an incredible experience for Booking.com’s guests and partners, 24 hour a day, 7 days a week.

So, are you ready?