求人ID : 878330 更新日 : 2019年04月17日
Use Japanese, English and even Chinese !

Customer Success Manager - for Swedish Company!

採用企業 ファーマ・コンサルティング・グループ・ジャパン株式会社
勤務地 東京都 23区, 千代田区
勤務形態 正社員
給与 400万円 ~ 経験考慮の上、応相談

募集要項

We are looking for Customer Success Manager supporting our internal organization, our sub-contractors and our worldwide customers. The role includes performance, validation and quality check of study setups, and project management for study setups that we out-source to sub-contractors. The role also includes participation in defining user requirements and user acceptance tests for new product releases. This company is a Swedish company and has a great work life balance. 

You will be a part of our Professional Services and Partner Support team, and work closely with our business functions Sales & Marketing, System Development and Product Management. PS&PS department consist of 1 manager and 1 product specialist.  The department reports to the COO at HQ in Sweden.  Current members are 37 and 40 years of age, 1 male 1 female. You will use English in communication with HQ regarding support issues and requirements from customers. This is an excellent chance to utilize your Japanese, English and even Chinese skills, as there are communication between China office too. 

Role Description

Building and validation of study setups, project management, training and technical support for customers, product development, sales support. The position gives a unique opportunity to be part of a small global company.  Working for a Swedish company there is a lot of freedom which also comes with taking responsibility for your own work.  The work culture require individual decision making, which is very different from the top-down structure of Japanese companies.  If you are a person that like to take responsibility and solve issues without always having to ask for permission the position would be a great fit.

  • Database setup- Based on a protocol, and other study specifics like CRF templates, you will perform a study setup
  • Validation- Validation of a study setup (compared to protocol, work flow, logical checks, etc)
  • Quality Control- Performance of QC of setup
  • Documentation- Participate in the producing of system documentation and manuals
  • Viedoc Support- Supporting customers in study setups and performance of studies that have gone live
  • Training- Participate in internal training of Product specialist
  • Sales support- Assist in technical sales activities and proposals
  • Project management- Manage a team performing above study setup, validation, qc and documentation of a project

応募必要条件

職務経験 6年以上
キャリアレベル 中途経験者レベル
英語レベル 日常会話レベル
日本語レベル 流暢
その他言語 中国語: 北京語 - ビジネス会話レベル
if possible, better to have Chinese (Mandarin)
最終学歴 大学卒: 学士号
現在のビザ 日本での就労許可が必要です

スキル・資格

Must :

  • Minimum of 5 years of relevant work experience
  • Fluent Japanese and daily conversational English
  • Skills in written and spoken English and local language

Preferred :

  • Knowledge of clinical trials
  • Knowledge of relevant clinical trials guidelines
  • Knowledge of clinical data management
  • Skills in JavaScript programming
  • Project Management

In Addition :

Work location: 3-9-2 Iwamotocho, Chiyoda-ku, Tokyo PMO Iwamotocho 2F
Nearest Stations: Iwamotocho Station
Employment Type: Full time permanent
Probation Period: 6 months
Salary Payment: Monthly
Incentive/Bonus: Included in the salary indicated
Salary Range: 4-7M yen (negotiable) a year
Salary Raise: Once a year annually depending on review
Working/Break Time: Core hours 11:00 - 16:00 (8 hours plus lunch)
Holidays: Saturday, Sunday, National Holidays, Year End Holidays
Paid holidays: 10 days a year private (2nd year 20 days)
Commutation Allowance: Fully paid
Benefits Program: (Health Insurance, Employee's Pension, Employment Insurance and Industrial Injury Insurance)

CODE: CCMP

勤務地

  • 東京都 23区, 千代田区
  • 都営新宿線、 岩本町駅

労働条件

勤務形態 正社員
給与 400万円 ~ 経験考慮の上、応相談
ボーナス 給与: ボーナス込み
勤務時間 Core hours 11:00 - 16:00 (8 hours plus lunch)
休日・休暇 Saturday, Sunday, National Holidays, Year End Holidays
配属部署 Professional Services & Partner support
採用企業情報

ファーマ・コンサルティング・グループ・ジャパン株式会社

Customer Success Manager - for Swedish Company! - 878330

会社概要

会社の種類 外資系企業

会社説明

About the company

PCG Solutions develops and markets software solutions for clinical trials and patient registries as SaaS (Software as a Service). The service is based on the product Viedoc which so far has been used in more than 1000 clinical studies in 60 countries with more than 380.000 patients worldwide. The next generation of the product platform, Viedoc 4, provides unique and modern solutions to the industry, and is currently being introduced on a broad scale to the global market.

PCG Solutions has offices and presence in Uppsala (Sweden), Åbo (Finland), Tokyo and Shanghai, and has strategic partners in India, Germany and USA. The Uppsala office is the head office from where development and operations are being managed. The company is characterized by an innovative approach, creativity, and is striving to evolve the processes for how clinical trials are being conducted.

Japan is a key market for PCG Solutions. The affiliate in Japan (Pharma Consulting Group Japan KK) has had a rapidly growing business since the start in 2009, focusing on sales, marketing, service, and support.

The owners of the company started off their journey by founding a company that is now a customer of PCG Solutions. As all owners are active in the company, there is a solid competence, business, and domain knowledge about what our customers actually need.

PCG Solutions is expanding quickly. With head office in the central parts of Uppsala, an externally appointed CEO, a number of completed recruitments to increase bandwidth, PCG Solutions are prepared for continued growth. PCG Solutions has a strong foothold in the Nordic countries and in Europe. Since 2014 PCG Solutions is established in Shanghai, and since 2016 in the USA.

At PCG Solutions, our staff is our number-one priority. We enjoy a friendly and generous working environment with reliable, unpretentious, and humble colleagues who respect customers, as well as each other. We expect everyone in the company to make successful decisions/actions by being responsive, well prepared, punctual, and good-humoured. Our values are: Understand the customer, be reliable, have fun :-)