求人ID : 869590 更新日 : 2019年05月17日
Global Media Company !

Customer Service Associate / カスタマーサービスアソシエイト 独占求人

採用企業 ダウ・ジョーンズ・ジャパン株式会社
勤務地 東京都 23区
勤務形態 正社員
給与 400万円 ~ 550万円

募集要項

Job Description:

Customer Service Associate (1 Year Contract to Perm)

Who is my manager?

Customer Support Supervisor

What are my accountabilities?

  • Ability to communicate with our global customers in both written and spoken Japanese and English within a corporate environment

  • Maintain a high degree of customer service for all support queries and adhere to all service management principles and Service Level Agreements

  • Provide excellent customer service to customers in a courteous, effective and timely manner to ensure resolution of customer contacts

  • Ensure all relevant procedures are followed from beginning to resolution

  • Make independent decisions to resolve customer issues with strong problem solving and negotiation skills

  • Work with other Dow Jones departments to ensure escalated issues are handled timely and correctly

  • Own a customer case by being the named case manager bringing the case to final conclusion

  • Perform administrative functions as may be required in order to fulfill member requirements

  • Act as an internal voice of the customer

  • Actively seek out opportunities for self-improvement, keeping up with new product training and process knowledge

応募必要条件

職務経験 1年以上
キャリアレベル 新卒・未経験者レベル
英語レベル 流暢
日本語レベル ネイティブ
最終学歴 大学卒: 学士号
現在のビザ 日本での就労許可が必要です

スキル・資格

What is required for this role?

  • Speaks Native Japanese, fluent English and comfortable working within a corporate environment

  • Superior verbal and written communication skills with the ability to quickly establish trust and reliability over the phone

  • Ability to listen, empathize, and effectively handle challenging customers in a professional and pleasant manner

  • Sound judgment and a commitment to customer satisfaction with the ability to build and develop relationships to identify problems, assess needs, and find solutions

  • Ability to maintain a positive attitude in an often busy and intense environment

  • Strong aptitude and desire to learn new technical systems and applications

  • Proficiency with Microsoft Office and web browsing

  • Attention to detail and the ability to prioritize and meet deadlines

  • Ability to follow a large set of procedural guidelines to a very high accuracy level and adjust to changes when required

  • Positive outlook on change and flexible approach to team-based work environment and structure

  • The desire to grow together with Dow Jones 

  • College degree required.

  • Fresh graduates are welcome.

勤務地

  • 東京都 23区

労働条件

勤務形態 正社員
給与 400万円 ~ 550万円
採用企業情報

ダウ・ジョーンズ・ジャパン株式会社

Customer Service Associate / カスタマーサービスアソシエイト - 869590

会社説明

Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.