求人ID : 849452 更新日 : 2019年04月23日

ITSM manager

採用企業 Life Insurance company
勤務地 東京都 23区
勤務形態 正社員
給与 700万円 ~ 1200万円

募集要項

Open position: IT Service Management, ITSM Manager (GG 12)

 

◆職務内容

Summary of Responsibilities

- Primary service owner for Incident, Problem and Change Management(ITSM)process
- Secondary responsibility is IT Operations reporting to Management layer.
 

Principal Responsibilities

- Design & optimize the ITSM processes to ensure consistency across all IT (Application Development and Infrastructure organizations)
- Align to MetLife global process and tools(Service Now) where possible. Design and operations need to be continuously improved by cooperating/discussing with global service owner.
- Tailoring communications to various key stakeholders during high impact incidents is a critical responsibility
- Ensure root cause analysis and remediation plans are tracked and implemented in a timely manner
- Although not a primary responsibility, be familiar with the CAB (Change Advisory Board) process enough to act as a deputy and backup for the CM service owner.
- Define KPIs for IT services and drive improvements based on KPI data
- Implement, train and maintain ITSM tools (Service Now)
- Staff and vendor management relate to delivering IT services
- Ensure compliance with control policies and all risks identified through self-assessments or outside groups are addressed in a timely manner
 

◆必要業務経験
 

Knowledge/Skills/Competencies required:

- Leadership skills to manage an unit of 3+ staff (FTE + vendors staff)
- Strong teamwork skills to work across regions (Asia, US, EMEA) and with other parts of the Japan IT organization (App Dev, services within Infra org)
- Take a “Command & Control” role to ensure incidents are well managed, communicated and ultimately resolved in a timely manner
- Strong communication skills to manage senior stakeholders (particularly during major incidents)
- Broad IT understanding ( in-depth technical skills is not)
- Have a strong understanding of the ITIL model
- Be data driven to drive process improvement
- Experience working in insurance or bank is recommended but not required
- 5+ years’ work experience and 3+ years’ experience in a similar ITSM (ITIL related role) or Help Desk based role is desired
- Native Japanese + business level English is a minimum requirement. Full bilingual desired. 


◆語学
日、英

◆求める人物像
・学習意欲が旺盛で向上心のある方
・緻密で正確性が要求される仕事を慎重かつ迅速にこなせる方
・チームワークを大切にする方

 

待遇                      

雇用形態: 正社員

勤務時間:9時~17時(休憩1時間)

給与:経験・能力などに応じて、当社規定により決定

その他待遇:交通費全額支給、各種社会保険完備、退職金制度休日休暇:完全週休2日(土日)、祝日、連続、年末年始、有給、慶弔、特別休暇

 

 

勤務地                 

錦糸町

応募必要条件

職務経験 3年以上
キャリアレベル 中途経験者レベル
英語レベル ビジネス会話レベル
日本語レベル 流暢
最終学歴 大学卒: 学士号
現在のビザ 日本での就労許可が必要です

勤務地

  • 東京都 23区

労働条件

勤務形態 正社員
給与 700万円 ~ 1200万円
人材紹介企業情報

RGF Professional Recruitment Japan

ITSM manager - 849452

会社説明

RGF Professional Recruitment Japan provides bilingual professionals to multinational corporations. We are functional recruiters focusing on Finance & Accounting, Banking, Legal, HR & GA, Logistics, Telecoms, Sales & Marketing, and Technology.