• Provide support for hardware and software issues within end-user computer systems to include desktops, laptops, printers and mobile applications
• Configuration, installation and troubleshooting desktops, laptops, printers and mobile applications
• Respond to end-user product related questions for all supported hardware, software and applications
• Analyze problems to identify problem area(s) and provide corrective action, recommending solutions to client application and account related issues
• 2+ years in a customer facing deskside support/end user computing role
• Must be flexible and able to work various shifts to include weekends if needed (not expected)
• Experience with Microsoft® OS and Microsoft Office® applications preferred, MAC o/s knowledge if no experience
• Experience with problem solving in a support-oriented environment
• Team player, good communicator, self-directed work style and ability to multi-task
Additional Knowledge & Skills:
• Maintain all necessary certifications to perform required responsibilities in support of specific computer networks, hardware, software and applications being supported
• A+ and Network+ Preferred at minimum
• The ability to multi-task
• Willingness to learn new skills and work outside of your comfort zone with the end-user community
We are an India-based IT company, with exclusive focus on the Japan market and Japanese companies around the globe.
Our main offerings comprise IT and globalization support solutions. We aim to contribute to the growth of Japanese companies through such offerings, by way of providing top-notch engineers to them.
On account of our parent group having a presence in 55 countries, we have a global network to leverage on. Our team of engineers and managers is engaged in many big projects across Japan, India and Europe.
Our work environment is very open and friendly.
We have offices in Japan (Tokyo and Osaka) and Germany (Frankfurt), besides our head office in Chennai, India. Hence, our engineers can choose their desired place of work depending on the project in question. Furthermore, age is not a criteria for joining us.
Our IT services cover 3 main areas: ERP solutions (SAP), application development (C#, .NET, Java, other technologies) and bilingual IT helpdesk.
We are also venturing into cutting-edge technology areas such as Block Chain, AI, IoT and RPA.