Bilingual SAP Service Delivery Manager / AMS Manager. - 739024

Bilingual SAP Service Delivery Manager / AMS Manager.

Bilingual SAP Service Delivery Manager

募集職種

採用企業名
キャップジェミニ株式会社
支社・支店
Capgemini Japan  
求人ID
739024  
会社の種類
大手企業 (300名を超える従業員数) - 外資系企業  
外国人の割合
外国人 多数
勤務形態
紹介予定派遣  
勤務地
日本
給与
経験考慮の上、応相談
休日・休暇
完全週休2日制(土・日・祝祭日)*Projectによって祝日出勤あり。 有給休暇
更新日
2019年01月14日 08:50

応募必要条件

職務経験
6年以上  
キャリアレベル
中途経験者レベル  
英語レベル
ビジネス会話レベル  
日本語レベル
ビジネス会話レベル  
最終学歴
大学卒: 学士号  
現在のビザ
日本での就労許可が必要です  

募集要項

SAP Service Delivery Manager - AMS Manager

Role

Provide application management service as service delivery manager to the client (the following are examples of key responsibilities) 

  • Ensure Capgemini is honoring all delivery and service commitments to the client as defined in the Agreement
  • Ensure effective and satisfactory resolution of all client concerns and issues
  • Ensure delivery according to the contractual obligations
  • Champion deployment of operational best practices
  • Monitors, analyzes, forecasts and reports on contractual commitments for the Application Management Service Lots including compliance issues and contract violations
  • Service Level Management: Service Level performance monitoring and metrics
  • Ensure client centric behavior by all client facing members
  • Support Capgemini team in the Services being provided
  • Planning for change, technical and component strategy
  • Overall responsibility for remote delivery of the Services and ensuring high quality service delivery from all Capgemini personnel
  • Conduct periodic operational/performance reviews in accordance with the Agreement
  • Participate in the client demand management process as requested to prioritize major and minor enhancement work
  • Be responsible for on-boarding of new team members including but not limited to compliance training
  • Support SAP business development through RFP response, proposal development, and/or oral presentation etc.
  • Participate in Capgemini enterprise solutions practice community by exchanging the knowledge and experience across SAP practitioners

Work Location: Kanagawa Prefercture / Yokohama (Ebina)

スキル・資格

Necessary skills and experience

  • Bilingual skill (Native level Japanese/Business level English for speaking/listening/writing/reading)
  • 6+ year experiences as SAP Service Delivery Manager or Project Manager at global SAP projects.
  • ITIL or equivalent service management knowledge such as incident management, problem management, change management and release management
  • Communication skill, Good Interpersonal skill and flexibility
  • Experience in working with offshore team
  • Experience to use ticket management tools such as ServiceNow, Remedy
  • Understanding of SAP system landscape and impact on other countries running on the same SAP instance

会社説明

With almost 190,000 people in over 40 countries, Capgemini is one of the world's foremost providers of consulting, technology and outsourcing services. The Group reported 2014 global revenues of EUR 10.573 billion.

Capgemini Japan K. K. , established in 2012, offers an array of integrated services that combine top-of-the-range technology with deep sector expertise. We help your organization transform in order to improve your performance and competitive positioning in the following industries, focusing on a suite of key offerings.

Our seven core Values provide the basis for our rules of conduct within our teams: Honesty, Boldness, Trust, Freedom, Solidarity/Team Spirit, Modesty and Fun. Today, these values are at the heart of our identity as a socially responsible company. They shape our sustainable ethical culture and encourage a mindset which encompasses integrity and ethical behavior. We rely on our top management's leadership and our local teams' participation to ensure these values have global reach and relevancy.

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