Community Manager at WeWork Japan - 733064

Community Manager at WeWork Japan 独占求人

Great opportunity at a global startup!


ボイド&ムーア エグゼクティブ サーチ
大手企業 (300名を超える従業員数) - 外資系企業  
外国人 半数
東京都 23区
700万円 ~ 900万円
2018年12月06日 08:54


ビジネス会話レベル (英語使用比率: 50%程度)  


Goals & Objectives

  • Illustrate the WeWork’s core values and strive to achieve our mission. Lead the Community Management team to achieve the following:
  • Creation of a collaborative environment amongst our members through events and personal introductions
  • Maintenance of 100% occupancy by achieving sales goals, and managing churn
  • Ensuring that building is fully operational and processes are running smoothly
  • Driving growth and promotion of WeWork-provided service offerings
  • Maintaining company standards and expectations
  • Managing building KPI’s

Duties & Responsibilities

Community Management & Events

  • Manage all building operations and communicate with market support to ensure highest level of member satisfaction
  • Develop community initiatives designed to create connections between members, including member introductions, overseeing events, electronic and print communications, and building walkthroughs
  • Solve member-related issues to ensure a cohesive community and manage member expectations
  • Meet with members to resolve issues, process member terminations and other issues of complexity
  • Oversee events to ensure there is a good balance of educational, member appreciation, and lead generating and sales-related events and to review for adequate procedural safeguards for the protection of members and company assets
  • Proactively gather data on members’ business objectives and identify both WeWork and member services that could help members achieve their objectives
  • Seek opportunities to engage members to discover and discuss members’ objectives, i.e. using member service request as an opportunity to learn more about member, member’s business and any other needs member may have
  • Identify opportunities and act on them to connect members
  • Design and implement rules, guidelines and best practices for the community to optimize member experience
  • Recommend best practices, including but not limited to: community management, sales, events, training, and member experience on a company-wide level
  • Exercise discretion in guiding prospective members, including possibly gatekeeping where business may not be in the interests of greater community
  • Resolve member complaints regarding other members through neutral fact investigation and process termination of membership when warranted
  • Explain WeWork policies and procedures to members, including but not limited to: membership agreement and billing procedures

Business Development

  • Take responsibility for sales and community dynamics
  • Conduct tours to work towards and maintain 100% building occupancy when Community Leads are unavailable
  • Lead tours for VIPs, i.e. guests of WeWork
  • Engage in the larger community of the market by attending events and networking with local start-ups and organizations
  • Manage and maintain relationships with vendors and landlords.

Building Management

  • Make recommendations to Physical Product and Head of Community and Operations on any repairs, maintenance, or updates required in your building
  • Analyze tickets by area to identify and resolve issues presented, i.e. insufficient cleaning staff, repeating IT-related failures, malfunctioning conference room equipment, etc.
  • Set priorities using ticket data and clearly communicate adjustments to team
  • Produce comprehensive quality control reports that allow all stakeholders to improve member experience
  • Review all base building documents to ensure the data is updated and accurate
  • Supervise move-ins and move-outs for quality experience
  • Review daily reports and work with team to finalize weekly and monthly reports that outline community and sales progress
  • Expense management for the building
  • Know and be able to implement member safety plans, i.e. fire and emergency plans

Personnel Management

  • Manage a team within a building to reach sales goals and execute on their objectives as an individual and a team
  • Lead professional development within team and make recommendations to promote current employees
  • Perform weekly one-on-one meetings to track individual performance
  • Oversee and keep team up to date with process changes
  • Oversee team including performance management reviews


Experience & Requirements

  • College graduate with a four-year degree
  • Customer service and sales experience required
  • Project management and business operations experience required
  • Must have strong verbal and written communication skills
  • Cold-outreach experience a plus
  • Understanding and experience managing a team of more than two people
  • Exceptional organizational and multitasking skills
  • Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
  • Passion and understanding for entrepreneurial communities
  • Passion and understanding for WeWork’s mission and values
  • Fluency in both English and the local language


Boyd & Moore Executive Search (BMES) are a high-growth, Ginza-based search firm. We provide senior executive and management-level recruiting services in Japan and other Asia Regional markets. Our team of recruiting professionals have extensive experience recruiting for multinational corporations and professional service organisations in a range of vertical markets within the Technology, Pharmaceutical/Medical, Financial, and Professional Service sectors.

BMES have been instrumental in helping numerous US, European, and Asian-based companies establish or grow their position in the Japanese marketplace. Because we have one of the most extensive networks of professionals in Japan, we are able to give our clients their most valuable competitive advantage: fast access to the most highly qualified candidates in the region.

BMES have expertise in four sectors, including Technology, Life Sciences, Finance, and Professional Services. Our client base is predominantly non-Japanese, and each of our search consultants either has or will develop particular expertise and focus in at least one of the above sectors.

“Our Web site has been redesigned and now includes open jobs and other resources to assist clients and candidates achieve their recruitment goals. Please visit us at”

Boyd & Moore Executive Search (BMES)は東京に拠点を置き、日本およびその他アジア市場を中心に、エグゼクティブやマネジメントレベルの人材紹介サービスを展開しています。



“Our Web site has been redesigned and now includes open jobs and other resources to assist clients and candidates achieve their recruitment goals. Please visit us at”