Field Service Representative - 714517

Field Service Representative

募集職種

採用企業名
Rolls-Royce Japan
支社・支店
Rolls-Royce  
求人ID
714517  
会社の種類
外資系企業  
外国人の割合
外国人 多数
勤務形態
正社員  
勤務地
千葉県
給与
800万円 ~ 900万円
更新日
2018年05月17日 16:42
応募締切日
2018年06月17日  

応募必要条件

職務経験
6年以上  
キャリアレベル
中途経験者レベル  
英語レベル
ビジネス会話レベル  
日本語レベル
ネイティブ  
最終学歴
短大卒: 準学士号  
現在のビザ
日本での就労許可が必要です  

募集要項

Rolls-Royce, a world-leading provider of power systems and services for use on land, at sea and in the air, operates in four global markets - civil aerospace, defense aerospace, marine and energy. We continue to invest in core technologies, products, people and capabilities with the objective of broadening and strengthening the product portfolio, improving efficiency and enhancing the environmental performance of its products.

The AE 1107C Field Service Representative will provide on-site technical assistance to customer personnel in resolving Rolls-Royce AE1107C issues. The individual in this role will also review and analyze data to determine cause and assist in determining corrective maintenance actions; and provide guidance to Customer to ensure optimal aircraft operational availability and readiness. This position is based in Japan.

As the AE 1107C Field Service Representative, your key accountabilities will include:

  • Managing all technical and support chain matters that impact the customer relationship
  • Establishing and maintaining close liaison with all relevant sections of customer organization, and Rolls-Royce management
  • Demonstrating a high level of professional attitude and bearing with focus on customer service
  • Providing first line troubleshooting assistance to onsite customer and assist with interpretation of all technical and operational requirements
  • Providing technical assistance in the form of written, telephone, electronic or customer visits relating to aircraft engine operations, maintenance, repairs, troubleshooting, and logistic support
  • Utilizing and supporting Rolls-Royce and customers databases and diagnostic software programs on generated technical queries
  • Writing technical reports based on findings related to engine technical issues
  • Comply with any requirement to relocate assignment as determined by the business and/or the customer to ensure company business objectives and contract deliverables are met and customer operational needs are supported
  • Ability to travel on short notice domestically or internationally in support of campaigns, aircraft on ground (AOG) support, and customer requests for extended periods of one month or more in support of customer operations
  • Briefing Rolls-Royce on specific recommendations and improvements required to deliver improved propulsion capability/engine output
  • Reviewing engineering changes with regard to their effect on the product in the field, including maintenance manual updates and coordinate communication plans with customers on impact on operations
  • Ability to meet certain requirements for visual acuity, as outlined in the Authorized Field Service Representative program, for purposes of performing essential job functions, such as visual inspection of hardware for serviceability
  • Ability to obtain a Japanese ministry of defense security clearance if required to perform daily duties.

スキル・資格

Basic:

  • Associates degree with 8+ years of experience in aviation or jet engine maintenance or in an aviation customer support role
  • Bachelor's degree with 4+ years of experience in aviation or jet engine maintenance or in an aviation customer support role
  • Or Master's degree with 2+ years of experience in aviation or jet engine maintenance or in an aviation customer support role
  • In lieu of degree, 12+ years of experience in aviation or jet engine maintenance or in an aviation customer support role
  • TOEIC score 785 or above

Preferred

  • Ability to work with all levels of maintenance, engineering, and management
  •  Prior Field Service experience in aviation maintenance
  •  Excellent communication skills, oral and written
  • Computer competency using Microsoft Office to include Word, Excel, PowerPoint, Access and Project
  • Strong technical and theoretical knowledge and aptitude of jet engine design, construction, and systems operation
  • Extensive experience in troubleshooting jet engine and related aircraft systems

Create an enduring legacy. Join us and you’ll develop your skills and expertise to the very highest levels, working in an international environment for a company known the world over for excellence and innovation.

Trusted to deliver excellence.

 

会社説明

Rolls-Royce is a global company that offers integrated power solutions for use on land, at sea and in the air. 

We’ve got 54,000 employees in more than 50 countries, and there are over 2,000 talented people working for us in China, India, Japan, Malaysia, South Korea, Singapore, Thailand and Vietnam.

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