求人ID : 713645 更新日 : 2019年10月10日

旅行コンサルタント / Travel Concierge 独占求人

勤務地 東京都 23区
勤務形態 正社員
給与 400万円 ~ 700万円

募集要項

The Concierge is responsible for managing the travel expereince of inbound and outbound VIP customers and fulfilling their requests in Japanese via phone, email, and/or chat. The ideal candidate will fulfill the request through a variety of resources and communicate responses in a prompt, professional, and concise manner befitting the servicing of VIP or high net worth individuals. The individual serves to uphold the highest levels of customer service and qualility.

  • Independently (and as needed part of a team) fulfills high profile program client requests, and other requests as necessary, from office via phone, email, and other communication mediums.
  • Is able to be highly resourceful, solution-oriented show a strong investigative nature
  • Maintains knowledge of various affluent lifestyle offerings.
  • Strives to leave the customer with a positive customer experience after every contact
  • Provides accurate and timely information regarding requests.
  • Provides services as per contractual scope of services and is able to say “no” positively
  • Establishes relationships with customers, learning their likes and dislikes.
  • Applies high quality customer service guidelines when fulfilling customer requests.
  • Exercises judgment and discretion when serving as primary touch point for escalated customer service issues and vendor communication
  • Communicates responses in a clear, professional, and concise manner.
  • Is able to multi-task and prioritize in a fast-paced environment.

応募必要条件

職務経験 1年以上
キャリアレベル 中途経験者レベル
英語レベル 日常会話レベル (英語使用比率: 25%程度)
日本語レベル ネイティブ
最終学歴 大学卒: 学士号
現在のビザ 日本での就労許可が必要です

スキル・資格

  • 2+ years customer service experience in travel/tourism, hospitality, retail, hotel/guest
  • services
  • Extremely strong customer service skills
  • Leisure travel agency experience favorable
  • A keen interest in global lifestyle experiences (shopping, sports, culture, travel, etc.)
  • Strong communication skills
  • Demonstrated problem solving skills

勤務地

  • 東京都 23区

労働条件

勤務形態 正社員
給与 400万円 ~ 700万円

採用企業情報

会社の種類 大手企業 (300名を超える従業員数) - 外資系企業
外国人の割合 外国人 半数
人材紹介企業情報

ボイド&ムーア エグゼクティブ サーチ

旅行コンサルタント / Travel Concierge - 713645

会社説明

Boyd & Moore Executive Search (BMES)は東京に拠点を置き、日本およびその他アジア市場を中心に、エグゼクティブやマネジメントレベルの人材紹介サービスを展開しています。

弊社の人材スカウトチームは、テクノロジー、製薬/医療、そして金融部門のさまざまなバーティカル市場で活躍するグローバル企業や専門サービス機関に対し、幅広い紹介実績を誇っています。また、弊社のプロフェッショナルサービスチームは、さまざまな業界における人事および会計関連のポジションに特化しています。

BMESは、才気溢れるシニア・エグゼクティブに加え、優れたスキルやキャリア面で大きなポテンシャルをもつジュニア・プロフェッショナルから構成される、充実した人材ネットワークを保有しています。BMESでは求人情報やキャリア開発についてのアドバイスを継続的に提供することにより、転職希望者との間に長期的なパートナーとしての関係を構築しています。また、プロ意識に支えられた人材スカウト活動においては、守秘義務にも完璧な対応を誇っています。

“Our Web site has been redesigned and now includes open jobs and other resources to assist clients and candidates achieve their recruitment goals. Please visit us at http://www.bmes.com.”

Boyd & Moore Executive Search (BMES) are a high-growth, Ginza-based search firm. We provide senior executive and management-level recruiting services in Japan and other Asia Regional markets. Our team of recruiting professionals have extensive experience recruiting for multinational corporations and professional service organisations in a range of vertical markets within the Technology, Pharmaceutical/Medical, Financial, and Professional Service sectors.

BMES have been instrumental in helping numerous US, European, and Asian-based companies establish or grow their position in the Japanese marketplace. Because we have one of the most extensive networks of professionals in Japan, we are able to give our clients their most valuable competitive advantage: fast access to the most highly qualified candidates in the region.

BMES have expertise in four sectors, including Technology, Life Sciences, Finance, and Professional Services. Our client base is predominantly non-Japanese, and each of our search consultants either has or will develop particular expertise and focus in at least one of the above sectors.

“Our Web site has been redesigned and now includes open jobs and other resources to assist clients and candidates achieve their recruitment goals. Please visit us at http://www.bmes.com.”