Help Desk Lead - 699690

Help Desk Lead


Computer Services (IT Operations)  
外国人 半数
東京都 23区, 港区
37.5 hours per week (7.5 hour shift) See below for details
2018年05月18日 08:50


流暢 (英語使用比率: 75%程度)  


Work Hours:          37.5 hours per week (7.5 hour shift)

Operation hours:

8:00 to 20:15 Monday to Friday
8:30 to 17:00 Saturday

Report to:
IT Operations Manager, Computer Services

Visa Requirement:
Temple University, Japan Campus (TUJ) is able to sponsor a visa for this position.

Salary & Benefits:

Commensurate with experience.

Eleven days paid vacation in the first year, increasing to 20 days after 6 years of employment, plus 5 paid “personal and sick days” each year. In addition, approximately 2 weeks university-wide break over Christmas/New Year. Japanese social insurance and pension, commuting allowance, and tuition benefits for Temple University, Japan Campus (TUJ) programs.

Overview of position:     

TUJ Computer Services provides technical support for all the other departments at TUJ, including the business office and the library as well as the various academic departments. Our main customers are the student body, the faculty and staff, the library, and the other departments in TUJ, and we support a wide variety of systems and computers from Unix, Windows to Mac, as well as a variety of software from Office applications to graphic and design applications. The office also provides engineering support, guidance and training, as well as many types of internal "consultancy," depending on the needs of the students, staff or faculty.

The Help Desk Lead will manage the help desk to ensure high level support for TUJ staff, faculty and students to provide the best possible computing experience.

Primary responsibilities:

  • Primary function of this position is to manage the help desk team
  • Provide 1st level desktop support helpdesk
  • Provide assistance to end users (Student / Staff / Faculty)
  • Manage Help Desk Team roster
  • Manage Student Workers
  • Identify opportunities for improvement within the helpdesk and IT areas
  • Provide front line support to clients on connectivity, printing, productivity applications & business applications.
  • Answer, evaluate and prioritize incoming telephone, voice mail, and email requests for assistance from staff / faculty / students experiencing problems with hardware, software, networking and other computer related technologies.
  • Manage PC and Macintosh computer labs
           - Technical maintenance
           - Open/Close computer lab
           - Lab reservations
  • Provide Audio-Visual equipment support
  • Other duties as assigned by management
  • Provide IT orientation to staff faculty and students
  • Set up and regularly update all staff, faculty computers
  • Contact vendors for support, repairs etc. as necessary
  • Assist with coordinating IT or AV hardware installation on campus
  • Handle and carefully document all cash transactions at help desk
  • Carefully monitor and document inventory of consumables, e.g. toner, items for sale
  • Create and update manuals




Required Qualifications and Experience:

  • Good verbal and written communication skills in both Japanese and English. 
  • Understanding and experience for supporting of Microsoft Office 2010/2013 Application (Word, Excel, PowerPoint, Access)
  • Installation and troubleshooting experience with PC workstations, printers and basic network equipment.
  • Demonstrated problem solving skills and customer service skills
  • Creative, team player and self-motivated
  • Good attention to detail
  • Professional appearance and attitude

Preferred Qualifications and Experience:

  • Native-level Japanese speaker is preferred.
  • 2-3 years Help Desk experience.
  • Microsoft Windows 7/8.1 support experience in Windows-based network
  • Mac OS X experience/knowledge
  • Sound/Audio equipment experience
  • Development experience with Java , HTML, CSS and LAMP stack


Temple University, Japan Campus (TUJ), was established in 1982 as an international campus of Temple University in Pennsylvania State, U.S.A. As the first and largest foreign university in Japan, TUJ was designated the first “Foreign University, Japan Campus” by the Ministry of Education, Culture, Sports, Science and Technology in 2005. All classes at TUJ are taught in English, and the curriculum, credits and degrees offered are the same as those of the main campus. Besides undergraduate and graduate studies (Masters and Doctoral programs in TESOL, Law School and MBA), to accommodate a broad demand for international education, TUJ has expanded its programs to non-credit Academic English and Continuing Education. Including the participants in the Corporate Education programs, TUJ is a home for more than 3,200 learners from over 60 different countries. For more information about TUJ, please visit the TUJ website: