【P3】Incident/Problem Management Professional - 693311

【P3】Incident/Problem Management Professional

募集職種

採用企業名
アクサ生命保険株式会社
求人ID
693311  
会社の種類
外資系企業  
勤務形態
正社員  
勤務地
東京都 23区
給与
経験考慮の上、応相談
更新日
2018年05月18日 08:50

応募必要条件

職務経験
10年以上  
キャリアレベル
中途経験者レベル  
英語レベル
ビジネス会話レベル  
日本語レベル
ビジネス会話レベル  
最終学歴
大学卒: 学士号  
現在のビザ
日本での就労許可が必要です  

募集要項

【Key Accountabilities】
It is responsible for the effective implementation of the Incident & Problem Management process and carries out the corresponding reporting.

【Specific Activities】
・Represents the first stage of escalation for Incidents, should these not be resolvable within the agreed Service Levels

・Main point of communication for Incidents

・Manages the updates of the incident record.

・Conduct reviews of major incident investigation and create the incident report

・Ensure Post Incident Review (PIR) is documented, communicated to key stakeholders and Problem Management Process is triggered for all Priority 1 & Priority 2 issues

・Applies quality standards to all tasks undertaken and ensuring that nothing is overlooked.

・Checks progress against targets, reporting as necessary and taking action to resolve exceptions 

スキル・資格

【Requirements】
・More than 10 years IT experience (More than 3 years experience for IPC)

・Ability to manage a virtual team of external and internal resources on a given activity. Ability to influence and convince others of his/her own ideas. Willing to take on responsibilities and assume them
Previous experience in incident/problem management in a high profile/high intensity 24/7 Global Incident Management team is desirable 

・Excellent written and verbal communication skills.

・Working knowledge of IT hardware & infrastructure

・Understands standard contracting procedures within own organisation and has some experience in the development and negotiation of an SLA.

・Familiar with methods and techniques for reporting progress against an agreed plan.

・Familiar with methods and techniques for running effective meetings and for understanding and influencing the roles played by participants.

・Familiar with the purpose and composition of a service level agreement (SLA); the relationship between an SLA and a contract for the supply of services.

・Proficient in techniques for ensuring that full account is taken of customers’ real and stated needs in the delivery of IT services..

・University degree level knowledge in Computer Science or other related engineering field

・Japanese/English skill to be able to use in IT business, reading, writing and conversation are mandatory

・Customer-centric

・Must be capable of taking into account rapidly changing information or changed circumstances and modifying understanding of a problem or situation accordingly.

・Understands the needs of the internal or external customer and keeping them in mind when taking actions or making decisions.

・Taking innovative approaches to problem solving and devising inventive and creative solutions.

・Has sound commercial understanding of outsourced support environments as well as excellent organisational, time management and staff management skills.

・Must have excellent interpersonal and stakeholder management skills.

・Has excellent oral communication and written skills and takes an analytical approach to problem solving.

会社説明

AXAグループの日本法人として設立された生命保険会社。

2000年の日本団体生命との経営統合により、事業基盤を大幅に拡大しました。多様なお客さまのニーズにお応えできる4つの販売チャネルを通じて、生命保険・サービスをご提供しています。

また、2014年にアクサ ジャパン ホールディング株式会社が「生命保険事業免許」を取得し、旧アクサ生命を吸収合併するとともに、その業務と商号を継承しました。

また、新「アクサ生命」は、「アクサ損害保険」と「アクサダイレクト生命」を連結する親会社として、子会社各社の経営管理・監督を行っています。

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