Technical Support Engineer/テクニカル・サポート・エンジニア - 664065

Technical Support Engineer/テクニカル・サポート・エンジニア

User your English ability

募集職種

採用企業名
Coates Japan 株式会社
求人ID
664065  
部署名
Support Team  
会社の種類
中小企業 (従業員300名以下) - 外資系企業  
外国人の割合
外国人 半数
勤務形態
正社員  
勤務地
東京都 23区, 港区
最寄駅
銀座線、 外苑前駅
給与
経験考慮の上、応相談
勤務時間
8:30-17:30
休日・休暇
Occasional holiday, weekend work
更新日
2017年10月13日 08:50

応募必要条件

職務経験
1年以上  
キャリアレベル
新卒・未経験者レベル  
英語レベル
ビジネス会話レベル (英語使用比率: 50%程度)  
日本語レベル
ビジネス会話レベル  
最終学歴
大学卒: 学士号  
現在のビザ
日本での就労許可が必要です  

募集要項

A key requirement for this role is flexibility around working hours, as you will be required to work weekends and after-hours as part of a rotating roster.

 

Key Duties/Responsibilities

  • Provide phone and email support, remote assistance to clients
  • Liaise with external clients and internal stakeholders to provide solutions and ensure service agreement compliance
  • Troubleshoot, resolve software/hardware/network issues
  • Identify and diagnose bugs. Collaborate with the development team to ensure resolution
  • Address and resolve support tickets through our ticketing system
  • Build, maintain media player hardware / software (assembly, installation of components)
  • Document knowledge, workflows for future internal/external use in English and Japanese
  • Ad hoc internal and external hardware and software projects

Competencies and Attributes 

  • Superior customer support skills and a keen desire to help customers to analyze, resolve issues
  • Strong communication skills in English (verbal, written) and preferably Japanese
  • Flexibility around working hours – periodical weekend/after-hours work required
  • Focused drive to independently cultivate new technical abilities, solve problems under pressure
  • Multi-tasking, time management skills
  • Organization skills, ability to follow detailed processes
  • Ability to thrive within a closely-knit intl. team, forge productive relationships with colleagues

スキル・資格

Experience and Skills Required 

  • Background in IT systems
  • Experience providing level 3 support to external clients
  • Experience in Linux environments, ideally Debian-based
  • Experience with computer hardware, software support in networked environments
  • Familiarity with decoupled software architecture, cloud systems
  • Scripting, shell skills desirable
  • Some familiarity with web development desirable (Javascript, CSS)

会社概要

HELLOFRMTMRW

Founded in 1963, Coates applies technology and solutions to deliver relevant, personalized digital merchandising content for quick service restaurant brands (QSR) and the retail industry. Coates’ data-driven CMS software Switchboard, self-order kiosks, digital drive thru’s and outdoor displays are used by leading brands across 35 global markets. The privately held company is headquartered in Australia with offices in Japan, India, China and U.S. operations are based in Chicago.

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