【欧州本社/PLMソリューション】フィールドエンジニア - 634308

【欧州本社/PLMソリューション】フィールドエンジニア

名古屋にて大型カッティングマシンのフィールドエンジニアを探しています。

募集職種

人材紹介会社
インテリジェンス・グローバル・サーチ
採用企業名
非公開  
求人ID
634308  
会社の種類
外資系企業  
勤務形態
正社員  
勤務地
大阪府
給与
500万円 ~ 650万円
勤務時間
会社規定に準ずる
更新日
2016年11月30日 17:47

応募必要条件

職務経験
3年以上  
キャリアレベル
中途経験者レベル  
英語レベル
ビジネス会話レベル  
日本語レベル
ネイティブ  
最終学歴
大学卒: 学士号  
現在のビザ
日本での就労許可が必要です  

募集要項

Client Overview:

our client is the world leader in integrated technology solutions that automate, streamline and accelerate product design, development and manufacturing processes for industries using soft materials.

Responsibilities:

The Service Engineer is the technical expert of our client’s high-tech equipments.
This position’s main objective is to guaranty the smooth running and availability of their machines, after installation within the customer’s site. In order to ensure the best level of performance on their systems, the service engineer has to make on site interventions to solve problems in an effective way and insure a preventive maintenance according to the service contracts.
All interventions are led to make our customers satisfied with our good service quality and with our machines’ performance.

  • Install CAD/CAM equipments;
  • Provide the connection and the parameter adjustment of equipments;
  • Control the quality of the resolution;
  • Assure the best availability and performance of the thier system for the installed base the service engineer is in charge of;
  • Guaranty the new equipments performance and smooth running;
  • Certify that the problems are solved effectively and make a preventive maintenance according to service contract;
  • Provide basic training for our customers on how to maintain the equipments and qualified training on how to use them.
  • Gather all information from customers and analyze the work, to be sure nothing is neglected;
  • Collect and bring back RETURN parts (not used ones) and BROKEN parts to the office;
  • Pass the service report to Service Administrator immediately for closing service order;
  • Finish the other tasks with good quality given by the order;
  • Manage the escalation process for every issue;
  • Report to Service Manager.

 
TRAVEL:

  • The position is based in Okayama, Japan
  • There will be 75% of travel to customer sites/our client’s offices in 25%

 
OBJECTIVES:

  • Based on the subsidiary results in Customer Care department
  • Set up in a Scorecard and paid on a yearly basis

スキル・資格

EDUCATION AND/OR EXPERIENCE:

  • More than 3 years experience of field service engineer for industrial machine
  • Work experience at Gaishi-kei. (Foreign invested company)(preferable)
  • Experience of having training abroad.(preferable)
  • Fluent (or Business conversation) in Japanese and good English speaking, reading and writing.

*Need to have technical training in English in France.

  • BS degree in mechanical engineering, robotics, electronics or related field.
  • Knowledge of machine and electricity (We will do paper test to judge it)
  • Knowledgeable with Microsoft Office products (Word, Excel, and Outlook)

 
POSITION QUALIFICATIONS:

  • Familiar with electronics, electrical and mechanical engineering;
  • Knowledge on mechanical equipments, network configuration and automation and robotics systems
  • Familiar with all windows platforms
  • Strong communication and customer service skills
  • Skills to effectively troubleshoot client support needs
  • Customer oriented, willing to maximize the customer satisfaction
  • Dynamic and willingness to learn and looking for new challenges
  • Fluency in Japanese and listening and reading English skill is required.

会社概要

インテリジェンス・グローバル・サーチは、日本に拠点を置く人材紹介会社であり、株式会社インテリジェンス・グループに所属しています。私たちは、多国籍企業であるお客様に対し、多言語に対応可能なプロフェッショナル人材の紹介サービスを以下の領域において提供しております。

  • 会計
  • 銀行および金融
  • 人事
  • 販売およびマーケティング
  • サポートおよびアドミニストレーション
  • 情報技術

インテリジェンス・グローバル・サーチは、インテリジェンス・グループのグローバル人材に特化した人材紹介部門です。インテリジェンス・グループは現在、アジア全域に4,700人を超えるスタッフを擁していて、2万社を超える企業と業務提携を結んでおり、日本で第2位の規模の人材紹介会社です。私たちは、数十年に及ぶ取引関係とネットワーク構築を利用して、採用企業様と候補者様に最適な人材紹介サービスをご提供することを目指しています。

Intelligence Global Search is the international recruitment arm of the Intelligence group. The group currently employs over 4,700 staff throughout Asia and has partnerships with over 20,000 companies making it the second largest permanent placement agency in Japan. We aim to leverage decades of business relationships and networking so as to provide clients and candidates with an unrivaled recruitment service.

We specialize in placing multilingual professionals into multinational firms within the following areas:

  • Accountancy
  • Banking & Finance
  • Engineering
  • Executive Management
  • Human Resources
  • Life Sciences
  • Sales & Marketing
  • Support & Administration
  • Supply Chain
  • Technology

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