Customer Service/カスタマーサービス - 634301

Customer Service/カスタマーサービス

【400万円〜500万円】Customer Service

募集職種

人材紹介会社
ロバート・ウォルターズ・ジャパン株式会社
採用企業名
A global food production company  
求人ID
634301  
勤務形態
正社員  
勤務地
東京都 23区
給与
400万円 ~ 500万円
更新日
2016年11月30日 17:14

応募必要条件

キャリアレベル
中途経験者レベル  
英語レベル
日常会話レベル  
日本語レベル
ビジネス会話レベル  
最終学歴
大学卒: 学士号  
現在のビザ
日本での就労許可が必要です  

募集要項

A multinational food producer is in need of a Customer Service professional. This is an excellent opportunity to use your strong communication skills to interact with a range of customers and support shipping efforts at a major international organization.

Responsibilities:

  • Process order-entries; ensure that entries are accurate and provide timely invoices and correspondence with customers on delivery/service status in Japan
  • Prepare shipment documents; liaise with forwarders to ensure delivery of outgoing shipments is on time
  • Liaise with internal departments as and when urgent orders are required; provide post-delivery support to overseas customers in order to ensure maximum customer satisfaction
  • Handle sales inquiries by coordinating pricing and product issues with country sales managers; respond to customer inquiries
  • Manage customer queries and complaints; oversee the feedback process

Requirements:

  • Diploma in logistics or a related field
  • 5+ years' relevant work experience
  • Excellent communication skills and an ability to interface with all levels of customers and suppliers
  • Proficiency in SAP - CS module is an advantage
  • Good command of spoken and written Japanese; English skills are an advantage

会社概要

An international food producer and supplier, this organization is responsible for many ingredients utilized by food and beverage manufacturers across the globe.

Keywords:

食品, ロジスティクス, 物流, カスタマーケア, カスタマーサービス

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