Technical Support - Cloud-based VoIP Phone System Vendor - 634219

Technical Support - Cloud-based VoIP Phone System Vendor

Technical Support

募集職種

人材紹介会社
マイケル・ペイジ・インターナショナル・ジャパン株式会社
求人ID
634219  
勤務形態
正社員  
勤務地
東京都 23区
給与
400万円 ~ 600万円
更新日
2016年11月29日 11:10

応募必要条件

キャリアレベル
中途経験者レベル  
英語レベル
ビジネス会話レベル  
日本語レベル
ネイティブ  
最終学歴
大学卒: 学士号  
現在のビザ
日本での就労許可は必要ありません  

募集要項

As the Technical Support Engineer, you will work to provide the utmost quality of support interacting with customers to provide and process information in response to inquiries, concerns and requests about products and services for our Japanese Customers. You are passionate about improving our operations and support experience.


Client Details

This company is based in the US, and provides cloud based voice products that leverage elegant UI on web and mobile clients to transform an industry to support the new mobile worker reality. Their platform offers messaging, voice, video, and conference calling in the cloud. Their customers range from Fortune 500 multi-nationals to small start up companies.


Description

* Deliver amazing service and support to our users by providing fast and accurate responses
* Handle user inquiries ranging from simple product questions to more complex technical support issues
* Troubleshoot technical/customer issues, escalate bug reports, and work cross-functionally to drive issue resolution
* Maintain or exceed our established service levels and productivity standards
* Work effectively with a variety of internal teams, including Sales, Engineering, and Product Management
* Be proactive and identify opportunities for our team to provide better support, educate our users, and scale our support model



Job Offer

* Annual salary: 6m JPY, but flexible depending on experience and potential
* Location: Central Tokyo Location
* Chances to train at overseas offices





Page Group Japan is acting as an Employment Agency in relation to this vacancy.

スキル・資格

* 1 - 2 years of experience in a customer service or other client-facing role
* Superb troubleshooting and problem-solving skills
* Strong writing skills; has the ability to write clear and concise answers to address users' questions and problems
* Strong verbal communication skills; has the ability to calmly speak to users in a friendly and empathetic manner
* Self-starter with a strong work ethic and team player mentality
* BA/BS degree preferred
* Native-level Japanese and business-level English are mandatory

会社概要

This company is based in the US, and provides cloud based voice products that leverage elegant UI on web and mobile clients to transform an industry to support the new mobile worker reality. Their platform offers messaging, voice, video, and conference calling in the cloud. Their customers range from Fortune 500 multi-nationals to small start up companies.

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