Application Support - 633584

Application Support

Application Support

募集職種

人材紹介会社
マイケル・ペイジ・インターナショナル・ジャパン株式会社
求人ID
633584  
勤務形態
派遣  
勤務地
東京都 23区
給与
経験考慮の上、応相談
更新日
2016年11月22日 13:57

応募必要条件

キャリアレベル
中途経験者レベル  
英語レベル
流暢  
日本語レベル
ビジネス会話レベル  
最終学歴
大学卒: 学士号  
現在のビザ
日本での就労許可は必要ありません  

募集要項

The right candidate will be responsible for day-to-day Incident Management activities in accordance with the Incident Management process and associated governance directives.


Client Details

As one of the world's leading banks, they provide to its clients with investment banking, private banking and asset management services worldwide.


Description

- Acts as the Single Point of Contact for all IT incidents and Services Requests
- Supports the effectiveness and efficiency of the Incident Management process
- Creates an incident record for all new incidents in the incident system
- Executes actions and plans as directed by Service Desk Manager ( knowledge transfer 2nd to 1st level)
- Provides communication to the customer concerning the status of the Incident throughout its lifecycle.
- Obtains user agreement that the resolution provided addressed their needs prior to closure


Job Offer

- Competitive salary
- Chance to move into line management position (after 3 to 5 years ) within 1st level support function



To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact [Andreea] [Bert] on [telephone number].

スキル・資格

- Customer Service/ customer Relationship Management
- IT service Operations
- Front Desk Applications
- Office 2010
- ITIL Foundation

会社概要

One of the world's leading banks, they provide to its clients with investment banking, private banking and asset management services worldwide.

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