【外資系】Infrastructure Operations Manager 10M~12M - 632980

【外資系】Infrastructure Operations Manager 10M~12M

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募集職種

人材紹介会社
株式会社ロバートハーフジャパン
求人ID
632980  
勤務形態
正社員  
勤務地
東京都 23区
給与
1000万円 ~ 1200万円
更新日
2016年11月17日 10:41

応募必要条件

キャリアレベル
中途経験者レベル  
英語レベル
流暢  
日本語レベル
ネイティブ  
最終学歴
大学卒: 学士号  
現在のビザ
日本での就労許可が必要です  

募集要項

Infrastructure Operations Manager

Description

ROLE AND RESPONSIBILITIES

  • MANAGE DAY TO DAY INFRA OPERATIONS INCLUDING NIGHT SUPPORT
  • DRIVE TEAM TO DELIVER ROBUST, HIGH QUALITY AND PREDICTABLE SERVICES
  • MANAGE SLA MANAGEMENT AND REPORTING
  • ESCALATION MANAGEMENT FOR MAJOR INCIDENTS BOTH INTERNAL AND CUSTOMER
  • TEAM RESOURCE PLANNING AND DEMAND FORECASTING MANAGEMENT
  • MANAGEMENT OF 3RD PARTY CONTRACT PROVIDERS
  • DRIVING ONGOING IT AND SERVICE RISK ASSESSMENT AND MITIGATION PLANNING
  • IMPROVE CUSTOMER CONFIDENCE BY PREDICTABLE DELIVERY
  • EXHIBIT CLEAR UNDERSTANDING ON CURRENT PROCESSES
  • MANAGEMENT OF CUSTOMER INTERFACE FOR CIS DELIVERY - AND DRIVING IMPROVED CUSTOMER CONFIDENCE AND CSAT
  • DRIVING PROCESS IMPROVEMENT, PRODUCTIVITY AND EFFICIENCY OF TEAM - INCLDUING CSI PROGRAM AND FUTURE AUTOMATION PROGRAMS
  • BRING CIS BEST PRACTISE, IMPROVED PROCESS AND OPERATIONAL SYNERGIES WITH IN IO TEAM AND ACROSS AO TEAM - LEVERAGING FORM CIS GLOBAL BEST
  • PROBLEM MANAGEMENT INCLUDING CREATION AND PRESENTATION OF RCA DOCUMENT ( ROOT CAUSE ANALYSIS)
  • CREATION OF WORK ORDERS
  • PEOPLE MANAGEMENT INCLUDING COMMUNCIATIONS, HIRING, TRAINING, RETENTON, PERFROMANCE MANAGEMENT AND TEAMWORK
  • PEOPLE RELATED ADMIN TASKS SUCH AS TIMESHEET AND ATTENDANCE
  • KNOWLEDGE OF FINANCIAL MANAGEMENT (COST, REVENUE, MARGIN, ALLOCATION CALCULATION) FOR INFRA WORK.
  • SHOULD BE ABLE TO DRIVE INFRA SMALL & MEDIUM UPCOMING AND ON-GOING PROJECTS AT ONSITE.

SCOPE OF WORK

  • PRODUCTION SUPPORT IN THE AREAS OF;
    • SERVICE DESK
    • CLIENT SUPPORT
    • NETWORK
    • UNIX/LINUX/STORAGE
    • WINTEL
  • IMPLEMENT OFFSHORING DELIVERY MODEL

Qualifications

EXPERIENCE REQUIRED

  • 10+ years IT experience, 5 within manager role
  • Technical ability and knowhow in IT Infrastructure environments
  • Experience working in and managing team in IT Infrastructure Outsourcing environment
  • Experience of dealing with Japanese Customer in outsource environment and under SLA/Contractual managed service constraints
  • Experience of managing and driving IT Outsourcing transformational projects
  • Experience of managing and interfacing with Japanese 3rd party IT vendors
  • Awareness of global IT best practices

BEHAVIORAL COMPETENCIES

  • Preferably Japanese Native or Good Japanese Communication skill (Japanese Native Level)
  • Ability to work at senior levels within Customer environments
  • Ability to drive operational change whilst managing risk
  • Ability to work independently with minimal supervision
  • Detail oriented and hands on approach
  • Quick learning skill
  • Ability to operate and thrive in a multi culture environment
  • Ability to comply with Japanese customer work rules (Arrive at work at 8:50AM)
  • Strong but fair with Win-win attitude

QUALIFICATIONS AND EDUCATION REQUIREMENTS

  • University degree

会社概要

コンサルティング、情報技術、ビジネスプロセスの分野で世界をリードするグローバルITプロバイダー

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