Desktop Support Engineer - 632774

Desktop Support Engineer

Desktop Support Engineer - Finance

募集職種

人材紹介会社
マイケル・ペイジ・インターナショナル・ジャパン株式会社
求人ID
632774  
勤務形態
派遣  
勤務地
東京都 23区
給与
経験考慮の上、応相談
更新日
2016年11月14日 13:29

応募必要条件

キャリアレベル
中途経験者レベル  
英語レベル
ビジネス会話レベル  
日本語レベル
流暢  
最終学歴
中・高等学校卒  
現在のビザ
日本での就労許可が必要です  

募集要項

A new, exciting opportunity for an experienced Desktop Support Engineer to join our client's Support team!


Client Details

Our client is a leading financial services group and investment bank with worldwide reach.


Description

The main task of this role is to provide Level 2 PC support to customers in a fast-paced financial services organization.

Responsibilities include:
* Provide level 2 support for desktop hardware, software and end-users
* Resolve issues applying our client's standard incident and request management processes
* Liaise and communicate with Level 1 Helpdesk Team and other Support Teams as required for swift and smooth solution to issues and incidents
* Log, monitor and follow up on all incoming support requests in the support ticket system from initial logging to solution and closure
* Liaise and work proactively with Level 3 support teams as well as development teams for swift resolutions
* Communicate effectively with end-users to keep them informed of status of open issues
* Attend and proactively contribute to weekly team meetings


Job Offer

* Great work-life balance!
* Leading financial services firm!




Page Group Japan is acting as an Employment Business in relation to this vacancy.

スキル・資格

Requirements:
* 2+ Years' experience in a similar role
* Proven success on the job
* Knowledge of PC hardware, Windows7, Active Directory, basic scripting, etc.
* Fluent Japanese speaking, reading, writing
* Business level English speaking, reading, writing
* Ability to work with business customers and speak in non-technical words to communicate

会社概要

Our client is a leading financial services group and investment bank with worldwide reach.

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