バイリンガル デスクトップサポートエンジニア - 632222

バイリンガル デスクトップサポートエンジニア

募集職種

採用企業名
株式会社エイチシーエル・ジャパン
求人ID
632222  
勤務形態
正社員  
勤務地
東京都 23区
給与
400万円 ~ 600万円
勤務時間
9-18 (basic)
休日・休暇
Weekends and national holidays
更新日
2016年12月09日 08:50

応募必要条件

職務経験
3年以上  
キャリアレベル
中途経験者レベル  
英語レベル
ビジネス会話レベル  
日本語レベル
流暢  
最終学歴
専門学校卒  
現在のビザ
日本での就労許可が必要です  

募集要項

Provides system operational support ensuring the effectiveness, efficiency, accuracy, and availability of systems for end users.

Key Responsibilities:

• Performs routine maintenance, facilitates customizations and changes to, and ensures system disaster recovery for systems.

• Facilitates new employee technology setup, including computer setup and delivery and system access.

• Resolves issues and performs authorized changes and upgrades to existing systems.

• Performs preventative maintenance on IT systems and networks; monitors system performance and accuracy.

• Performs root-cause analysis to identify issues.


 

スキル・資格

Qualifications and Competencies Skills:

• Technical Troubleshooting - Knowledge of approaches, tools and techniques for anticipating, recognizing, and resolving technical (hardware, software, application or operational) problems

• IT Incident Management Process - Knowledge of approaches, tools and techniques for anticipating, recognizing, and resolving technical  (hardware, software, application or operational) problems

• Hardware/Networks/Operating System Interaction - The ability to understand the basic tenets of the physical IT system and that system's relation to the application

• Production Support - Experienced in multiple aspects of production support processes, including monitoring and troubleshooting customer response and physical security.

• IT Change Management Process - Ability to systematically control changes to Information Technology (IT) systems and maintain their  integrity and traceability throughout their life cycle.

• Analyze Issues - Understands complex concepts and problems and identifies how they relate to key processes Education, Licenses, Certifications:

 

Experience:

• Minimal relevant work experience required.

(1.) - Conduct periodic audits across LoBs to ensure adherence to regulatory compliance and CoE processe

- Collate audit findings, analyse the same and prepare reports on the findings- Support to the LoB HR to come up with an action plan based on the audit findings 

- Follow up with the LoB HR for execution of action plans to ensure closure of non-compliances

 (2.) - Prepare reports periodically for the CoE review with the Senior Management

- Share reports / data with the LoB HR leaders on a periodic / ad-hoc basis to help them monitor their average resource cost targets / wage bill as a % of revenue / other relevant KPPs and metrics

 - Track lateral hiring as per the lateral hiring grid / other metrics relevant to LoBs and share reports with them as and when required

- Compile data and prepare monthly / quarterly update reports as per the requirement of LoBs and CoEs

- Share reports with the supervisor for review and circulation to relevant stakeholders

- Provide inputs (if any) on improving the current environment

 

全てでなくとも、上記に該当するご経験をお持ちの方、ご応募お待ちしております。

直接のご応募はCVを添えて下記まで:

kanna.sasaki at hcl.com

書類選考通過者には5営業日内にご連絡します。

 

会社概要

About HCL Enterprise:

HCL is a $6 billion leading global Technology and IT Enterprise that comprises two companies listed in India - HCL Technologies & HCL Infosystems. Founded in 1976, HCL is one of India's original IT garage start-ups, a pioneer of modern computing, and a global transformational enterprise today. Its range of offerings spans Product Engineering, Custom & Package Applications, BPO, IT Infrastructure Services, IT Hardware, Systems Integration, and distribution of ICT products across a wide range of focused industry verticals. The HCL team comprises over 90,000 professionals of diverse nationalities, who operate from 32 countries including over 500 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including leading IT and Technology firms. For more information, please visit www.hcl.in

About HCL Japan

Japan is one of the strategic development markets of HCL and we have a strong presence in Japan thus providing all the advantages expected of a local Japanese vendor with the added benefits of cost merit, international exposure and CMM levels of quality.

Highlights of our Japan operation are:

  • Long term relationships with top Japanese companies
  • Good understanding of Japanese business processes and practices
  • Continuous process improvement & institutionalized learning
  • Japan Business Unit (JBU) located in Noida and Chennai; exclusively for Japan with long term commitment to the Japanese market
  • Over 1000 engineers working on Japanese projects
  • Onsite technical coordination by bilingual engineers and Japanese language experts
  • Continuous training programs to impart knowledge of Japanese language & culture

HCL Japan is providing a wide range of services to its Japanese clients through its time tested project management methodology specially designed for this market. Some of areas in which HCL has been working with its clients include product design and development, embedded software, enterprise solutions, application development, management and maintenance, web solutions, and quality consulting.

At HCL Japan, we understand the need to understand and effectively deliver to the Japanese market by addressing the cultural and language diversities. Hence, we operate a specialized business unit called the Japan Business Unit (JBU) which is an organization based in India and part of the entire Japan delivery operations. The JBU handles not only the language and cultural aspect in terms of training engineers, but also plays an extremely pivotal and important role in program management and customer experience.

The Clients

HCL Japan has 100+ running accounts.

For more details about HCL Japan, please visit  http://www.hcljapan.jp/

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