Lounge Supervisor for Foreign Airline company @ Narita - 630516

Lounge Supervisor for Foreign Airline company @ Narita

Build up your own team from the scratch

募集職種

人材紹介会社
マイケル・ペイジ・インターナショナル・ジャパン株式会社
求人ID
630516  
会社の種類
外資系企業  
勤務形態
正社員  
勤務地
千葉県
給与
400万円 ~ 650万円
更新日
2016年10月21日 14:32

応募必要条件

キャリアレベル
中途経験者レベル  
英語レベル
流暢  
日本語レベル
ネイティブ  
最終学歴
短大卒: 準学士号  
現在のビザ
日本での就労許可は必要ありません  

募集要項

An exciting opportunity to showcase your catering and hospitality expertise in this newly secured contract with our prestigious client in their Narita Lounge. You will operationally manage the delivery of lounge services, including food, beverage, ambience and service elements at the designated Airport.


企業情報

This company is a company which provides the service and human resource to airline companies.


職務内容

- Manage the lounge catering and cleaning services to ensure that a 5 star service is delivered to passengers
- Monitor costs and quality of delivery
- Act as a role model and lead, motivate, develop and direct the team (20/25 colleagues) to maximise efficiency in customer service
- Constantly seek customer feedback and opportunities to develop the lounge product in keeping with the continuous improvement framework.
- Evaluate the lounge product and services offering and service level agreement (SLA) with suppliers, by conducting independent quality audits and report findings to initiate corrective action where required or to identify new opportunities for enhancing the customers lounge experience
- Complete monthly reports and provide regular updates in co-ordination with the Account Manager
- Ensure accountability of Personnel and improve Lounge customer service scores against Lounge Service Standards and Principles
- Ensure all staff are trained to deliver a customer-focused service
- Ensure all staff are performance managed to quality set objectives
- Complete monthly stock-takes
- Oversee the ordering of all food and consumables
- Ensure all health and Safety and Food and safety legislation is adhered to


条件・待遇

- You will be able to implement your skill and ideas to create a strong team
- Great opportunity to speak in English at work




Page Group Japan is acting as an Employment Agency in relation to this vacancy.

スキル・資格

- Experience in providing high end quality in customer service and product to prestigious client(s)
- Proven supervisory / team management experience
- Excellent communication skills
- IT Skills
- Flexible approach.
- Problem solving skills
- Highly desirable: airport Lounge experience
- Fluent English and Japanese
- Humility, self-insight and capacity to learn and develop. Open-minded

会社概要

This company is a company which provides the service and human resource to airline companies.

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