Senior Manager, Service Management/シニアマネージャー, サービスマネージメント - 630095

Senior Manager, Service Management/シニアマネージャー, サービスマネージメント

【1000万円〜1500万円】サービスマネジメントシニアマネージャー

募集職種

人材紹介会社
ロバート・ウォルターズ・ジャパン株式会社
採用企業名
An international communications organization  
求人ID
630095  
勤務形態
正社員  
勤務地
東京都 23区
給与
1000万円 ~ 1500万円
更新日
2016年11月22日 14:24

応募必要条件

キャリアレベル
中途経験者レベル  
英語レベル
ビジネス会話レベル  
日本語レベル
ビジネス会話レベル  
最終学歴
大学卒: 学士号  
現在のビザ
日本での就労許可が必要です  

募集要項

An international communications group is searching for a customer service professional with prior management experience. As the Senior Manager, Service Management, you will manage the delivery of consulting services within Japan, ensuring that customers are satisfied and that the business achieves growth.

Responsibilities:

  • Conduct regular customer meetings, incident awareness and escalation, issue trending and problem management and cure plan development/execution
  • Develop consulting and professional services capabilities within Japan to drive downstream MRR and increase value for the customers
  • Enable consultative selling; facilitate high value solution selling, focusing on business outcomes and not price competitiveness
  • Partner with the sales leader to execute local growth strategies
  • Establish quality performance standards to achieve company objectives, client satisfaction and compliance with contractual SLA requirements

Requirements:

  • Bachelor's degree in a related field or equivalent work experience
  • Significant' progressive experience, including consulting, technical management and operational experience
  • Strong customer relations skills
  • Prior management experience in leading a team
  • Strong customer relations skills

会社概要

An international communications organization based overseas, this company provides a variety of communications and data services to both corporate and individual customers. Having expanded over its history, this company now covers a wide international area and employs tens of thousands.

Keywords:

ネットワーク, サービスエンジニア, カスタマーケア, カスタマーサービス, ITコンサルティング

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