An exciting job opportunity!
Service Management Group (SMG) is a privately held business intelligence, market research, and customer analytics agency focused on customer loyalty, service improvement, and employee engagement for retail, restaurant, grocery, and service-based companies. And SMG is the only Top 50 Research Company (AMA Honomichl Report) that is exclusively devoted to this niche.
SMG’s distinctive advantages for multi-unit companies include: real-time customer feedback, actionable recommendations, expert research illuminating business insights, and customized service improvement tools. We offer a variety of tailored services touching upon three broad categories:
Customer Experience Measurement:
SMG measures the customer experience at the unit level and provides everyone from the CEO to the unit managers with decision-support data and comparative metrics on their performance.
SMG measures employee loyalty, satisfaction, and commitment. Today’s retailer needs an understanding of all three to develop an effective environment for its workforce. SMG’s employee surveys are designed for multi-unit operators, actionable at each level, and linked to customer loyalty.
SMG uses custom research studies to pinpoint actionable growth opportunities for our clients’ businesses. SMG combines reported data—gathered through panel research—with behavioral data—captured through the use of our proprietary visit-detection technology—to analyze brand health and key factors of the marketplace.
Clients of SMG demonstrate an unparalleled loyalty to the firm based upon top-flight client responsiveness. This responsiveness led to the use, by design, of the word "service" within the company’s name. It's part of the DNA that has made SMG the industry leader. The engrained service orientation is possible because SMG recruits some of the best and brightest talent.
SMG is seeking a top-performing Business Development Manager to play an integral part in the ongoing evolution of the company’s success. S/he should possess a proven track record of securing meetings with senior Directors (i.e., decision makers) in the Restaurant industry.
S/he will be accountable for proactively developing, implementing, and directing business development activities that will meet sales objectives as part of the overall growth strategy of the company. As such, Business Development Manager will be expected to:
To accomplish these expectations, the successful candidate will continuously demonstrate knowledge and understanding of buyer habits and market trends while concurrently assessing marketplace developments of competitors.
The position will be extremely rewarding from career and individual perspectives in joining a progressive and forward-thinking company that operates in an exciting and fast-paced environment.
EdUCATION, SKILLS, AND EXPERIENCE
We understand that happy employees mean happy clients and that our people are our greatest assets. To that end, SMG offers a casual work environment, great benefits, and competitive salary.
Measurement. Technology. Insights.
SMGは毎年、数百万ものアンケートを収集し、顧客と従業員の経験について調査しています。そして、そのデータをレポート、 分析することで、クライアントのより良い意思決定を助け、より多くの 5つ星のヒューマン・エクスペリエンスへと繋げています。 より良い意思決定こそ、カスタマー・エクスペリエンス、エンプロイ・エクスペリエンス、そして収益に真の変化を生む原動力となるからです。