o Delivering high-quality support to internal and external stakeholders.
o Managing the resources available to provide an adequate level of support.
o Managing budget allocations to the Support team.
o Building a team of competent and motivated people.
o Coating the Support team members to maintain competency and motivation.
o Coordinating communications between Sales and Support, as well as providing all possible assistance
(reporting, technical customer visits, etc.) to ensure customer success.
o Planning developing and running project based on business needs, in co-operation with relevant stakeholders.
o Implementing the company strategy as it relates to support activities and developing the necessary processes, in co-operation with other Support managers.
o Resolving issues related to support quality and Critical Account cases.
o Representing the Support department in communications with internal and external stakeholders, including
proactively communicating with the relevant parties.
o Diploma and/ or Degree in IT
o Minimum 5years working experience in a management role.
o Native-level fluency in Japanese language verbal and written communication skills (JLPT certification is
an added advantage)
o Very good understanding of and experience in dealing with Japanese Corporate Business culture
o Good communication skills in English
o Excellent project management skills.
o Advanced contact center or customer care service management skills.
o Advanced understanding of technical support field.
o Very good general IT knowledge and understanding of the IT industry.
o Excellent recruiting skills.
o Good reporting skills.
o Excellent communication skills.
o People management skills.
o Contact center management.
o Problem solving and analytical skills
o Fast leaner
o Adaptability to change
o Ability to work independently and the same time be a team player
o self-motivated, with leadership skills
o Good time management
o Reporting skills
o Coating and mentoring skills
Selpeo recruitment established on Jan 2013 is a professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf our employers.