Japanese speaking Technical Support Manager

募集職種

人材紹介会社
SELPEO recruitment
求人ID
629165  
会社の種類
大手企業 (300名を超える従業員数) - 外資系企業  
勤務形態
正社員  
勤務地
マレーシア, Kuala Lumpur
給与
経験考慮の上、応相談
更新日
2016年12月05日 08:50

応募必要条件

キャリアレベル
中途経験者レベル  
英語レベル
日常会話レベル  
日本語レベル
ビジネス会話レベル  
最終学歴
中・高等学校卒  
現在のビザ
日本での就労許可は必要ありません  

募集要項

RESPONSIBILITIES:

o    Delivering high-quality support to internal and external stakeholders.

o    Managing the resources available to provide an adequate level of support.

o    Managing budget allocations to the Support team.

o    Building a team of competent and motivated people.

o    Coating the Support team members to maintain competency and motivation.

o    Coordinating communications between Sales and Support, as well as providing all possible assistance

   (reporting, technical customer visits, etc.) to ensure customer success.

o    Planning developing and running project based on business needs, in co-operation with relevant stakeholders.

o    Implementing the company strategy as it relates to support activities and developing the necessary processes, in co-operation with other Support managers.

o    Resolving issues related to support quality and Critical Account cases.

o    Representing the Support department in communications with internal and external stakeholders, including

   proactively communicating with the relevant parties.

REQUIREMENTS:

o    Diploma and/ or Degree in IT

o    Minimum 5years working experience in a management role.

o    Native-level fluency in Japanese language verbal and written communication skills (JLPT certification is

   an added advantage)

o    Very good understanding of and experience in dealing with Japanese Corporate Business culture

o    Good communication skills in English

o    Excellent project management skills.

o    Advanced contact center or customer care service management skills.

o    Advanced understanding of technical support field.

o    Very good general IT knowledge and understanding of the IT industry.

o    Excellent recruiting skills.

o    Good reporting skills.

スキル・資格

SKILLS:

o    Excellent communication skills.

o    People management skills.

o    Contact center management.

o    Problem solving and analytical skills

o    Fast leaner

o    Adaptability to change

o    Ability to work independently and the same time be a team player

o    self-motivated, with leadership skills

o    Good time management

o    Reporting skills

o    Coating and mentoring skills

会社概要

Selpeo recruitment established on Jan 2013 is a professional recruitment consultancy specialising in the recruitment of permanent, contract and temporary positions on behalf our employers.

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