Technical Services & Help Desk Support Engineer - 628651

Technical Services & Help Desk Support Engineer

Work with a wide range of Technologies!


中小企業 (従業員300名以下) - 外資系企業  
東京都 23区, 港区
銀座線、 虎ノ門駅
2016年12月01日 08:50




Essential Technical Criteria:

Provides complex technical support, planning and coordination for End User touch points of the distributed computer environment, including desktop, software and hardware installation, support and distribution, and remote access technologies.

  • Performs analyzing, diagnosing, installation, and resolution of complex desktop computer, operating system, application software and hardware technologies and associated problems.
  • Performs analyzing, diagnosing, installation, and resolution of remote access technologies and associated problems.
  • Performs analyzing, diagnosing, coordination and planning of horizontal network cable management processes including installation, moves, adds, changes and repairs.
  • Provides complex technical input to the Desktop Services team and assumes a supporting role in selecting and utilizing appropriate tools and techniques for timely service delivery.
  • Works independently with little to no direct supervision in the implementation of desktop solutions to fulfill business unit requirements.
  • Acts as a technical liaison with user groups and other IT partners for systems support and implementation.  Provides an effective interface among users, vendors, IT partners, and consultants in evaluating technical issues and products.
  • Responsible for partnering with the business units they support to understand the business impact of support issues.
  • Responsible for the implementation of desktop solutions to fulfill business unit requirements.
  • Responsible for the implementation of desktop technology life cycle management processes including technology procurement, refresh and disposition.
  • Coordinates schedules and technical work order instructions to contracted labor for installations, moves, adds and changes within the desktop computing environment.
  • Demonstrates creativity and initiative in problem solving.

Technical Documentation/Administrative Tasks:

  • Technical documentation of hardware/software additions or changes.
  • Updates of inventory additions and changes to the inventory database.
  • Updates and closures of trouble tickets and service requests.
  • Timely labor hour input for billing and management.


Required Qualifications:

  • 3+ years of progressive experience in the desktop environment.
  • Advanced knowledge and understanding of Windows desktop operating systems.
  • Intermediate knowledge of the Windows Server Operating System and the ability to perform domain related administrative tasks.
  • Intermediate knowledge and understanding of LAN environments
  • Intermediate knowledge of communication protocols.
  • Intermediate knowledge of PC-to-Mainframe access.
  • Intermediate knowledge of LAN based E-mail systems (e.g., Outlook, MS Exchange).
  • Creativity and advanced problem solving skills that lead to effective solutions to complex and varied problems.
  • A demonstrated ability to encourage and model positive cross-team partnerships.
  • Advanced ability to perform complex troubleshooting and analysis of PC hardware, PC operating systems and office automation software, with expert level knowledge in at least one area of specialization.
  • Intermediate ability to perform complex troubleshooting and analysis of network system devices and PC network hardware and client software.

Preferred Qualifications:

  • College degree in Business or Computer Science
  • Microsoft Certified Systems Engineer (MCSE)

"Nice to Have" Skills / Experience: 

  • Support experience in Financial Industry IT Systems is very welcome 
  • Prior involvement in Project Management Office (PMO) operations is helpful 
  • Additional skills or familiarity with Network / Storage equipment or Virtualization / Cloud services support are a plus


Atos SE (Societas Europaea) is a leader in digital services with pro forma annual revenue of circa € 12 billion and circa 100,000 employees in 72 countries. Serving a global client base, the Group provides Consulting & Systems Integration services, Managed Services & BPO, Cloud operations, Big Data & Cyber-security solutions, as well as transactional services through Worldline, the European leader in the payments and transactional services industry. With its deep technology expertise and industry knowledge, the Group works with clients across different business sectors: Defense, Financial Services, Health, Manufacturing, Media, Utilities, Public sector, Retail, Telecommunications, and Transportation.

Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and is listed on the Euronext Paris market. Atos operates under the brands Atos, Atos Consulting, Atos Worldgrid, Bull, Canopy, Unify and Worldline.