Customer Service Leader/カスタマーサービスリーダー - 628450

Customer Service Leader/カスタマーサービスリーダー

【600万円〜800万円】A famous cosmetics company

募集職種

人材紹介会社
ロバート・ウォルターズ・ジャパン株式会社
採用企業名
A global consumer goods company  
求人ID
628450  
勤務形態
正社員  
勤務地
東京都 23区
給与
600万円 ~ 800万円
更新日
2016年11月17日 11:20

応募必要条件

キャリアレベル
中途経験者レベル  
英語レベル
ビジネス会話レベル  
日本語レベル
ネイティブ  
最終学歴
中・高等学校卒  
現在のビザ
日本での就労許可が必要です  

募集要項

A multinational cosmetics organization is currently searching for an individual with a history of customer service in the industry to join them as the Customer Service Leader. In this position, the successful candidate will collaborate with various internal teams to provide high level service to e-commerce customers.

Responsibilities:

  • Perform customer inquiry and complaint handling through phone, email, chat and active support on SNS
  • Handle e-commerce customer service including credit management
  • Communicate with other teams (each brand, QA, CC, Legal, etc.) in order to reply to consumers appropriately
  • Analyse VOC with purchasing data and social VOC data; propose from analyses and proceed to practice
  • Provide general customer service and perform administrative duties

Requirements:

  • 5+ years' experience in customer service
  • 2+ years' experience in cosmetic or pharmaceutical businesses including B2C business
  • Microsoft Excel, Access and PowerPoint skills
  • Native level Japanese
  • English skills; ability to communicate with English-speaking customers via phone

会社概要

A globally recognized and award winning cosmetic brand, this company is among the world's leaders in the beauty market. With a rich history of success, their operations include a large research and development department that has had a strong impact on the global cosmetic industry.

Keywords:

カスタマーサービス, カスタマーケア, Eコマース

友達に送る

  

ログイン

新規登録