Key Job Tasks & Responsibilities:
・Maintains, nurtures and improves staff morale by delegating specific responsibility
along with proper authority to subordinates with a proven track record of
accountability and accomplishment.
・In the absence of the Chief Concierge, ensure that correct supervision is given to the
sub-department and desk personnel which may come into contact.
・ Ensure personnel under his/her direct supervision are given job tasks to enable the
Concierge Section to keep its standard high, and in turn given full satisfaction to
hotel guest request.
B. Administration / Cost Management
・ Assign and compose the weekly work schedules for the staff to be displayed on
office notice board in good time.
C. Staff Management
・ In the absence of the Chief Concierge, ensure that the Front Office Manager is kept
informed of any problems that may arise in the Concierge Section.
・Ensure all staff to receive full training.
・ Work with Chief Concierge in maintaining staff discipline.
D. Guest Service
・ Ensure all guest requests for travel arrangement, mailing, tours, restaurant
reservations and any other requests Concierge Section to handle are handled in
proper manner and in accordance with Hotel policies.
・Ensure any recommendations given to hotel guests for shopping, tours etc are only
those have fully approved by the Hotel Management, and always uses great tact, so
as to reflect the good reputation of the hotel.
Job Description – Assistant Chief Concierge Page 2 of 3
E. Guest Service (CONT)
・ Ensure all guest requests are neatly logged in the Concierge Daily File or Concierge
Log Book, by him/herself and other desk personnel, so as the Chief Concierge can
ensure those requests are carried out to the service level that the management
・ Ensure a close working relationship is kept with entire Front Office Department and
also good working relationship with other departments.
・ Ensure a pleasant and positive attitude of staff towards hotel guests at all time and
conducts him/herself in a manner as to encourage fellow employees to do likewise.
・Resolve guest complaints immediately and generously, regardless how small they
F. Safety, Hygiene and Cleanliness
・ Ensure oneself and staff's understanding and compliance with house rules and
resolving problems referred.
Education, Training Qualifications：
High school and College education
Hotel school training
Knowledge & Skills：
- ability to keep updated on guest's account
- ability to receive guest in a friendly and courteous manner
- ability to handle guest enquiries
- ability to report happenings to superior
- thorough knowledge of the hotel rooms and their facilities
- thorough knowledge of the Front Desk Procedures
- thorough knowledge on how to sell out the hotel
- thorough familiarity with various services provided by the hotel
- thorough knowledge of the hotel credit policy
Minimum 1 year as Front Desk Agent in an international hotel of same standard
Outgoing, polite, confident, intelligent and alert
Speaking and writing Japanese and English abilities at business level
Other language and computer knowledge are essential
Employees at The Peninsula Tokyo are talented, highly motivated, dedicated to excellence and have an aptitude for languages. In return, superb training and benefits, with structured career advancement and international job opportunities are offered to all.
The Peninsula Tokyo
The Peninsula Tokyo is a shining landmark located in the heart of Tokyo’s prestigious Marunouchi business district, opposite the Imperial Palace and a mere three-minute walk from Ginza, the city’s shopping hub.
Modern and contemporary design is tastefully complemented with Japanese accents at this gracious free-standing hotel, which offers 314 spacious guestrooms, including 47 suites.
Completing the hotel’s sophisticated facilities are five unique restaurants, a modern lounge bar, two ballrooms, six elegantly designed function rooms, a wedding chapel, a traditional Japanese ceremony room, a fitness centre offering state-of-the-art equipment, The Peninsula Spa, and a 20 metre (66 foot) indoor heated swimming pool with an adjoining outdoor terrace.