A candidate will be working on-site at the data center facility and will be responsible for;
Supporting clients visiting the data center with entrance/exit administration, physical security check, escorting to workplace(s), renting equipment required/requested, etc.
Tape management activities (swapping with new tape, keeping old ones in stock, passing used tapes to vendors responsible)
LED review, power on/off, power cable connect/disconnect
Check status of equipment and facilities in the data center visually
Asset and inventory management (including clients’ IT equipment, tools, etc.)
Preparing documentations (i.e. support log report, inventory report, etc.)
Conditions for an Application
Strong interest in joining IT industry (we welcome applicants who are not experienced in relevant support)
Strong interest in IT hardware maintenance (i.e. PC, server, etc.)
Able to work in shift, including night time and holidays
Strong customer support skills
Able to work with colleagues and clients with fluent communication
Business-level Japanese (JLPT N2 or equivalent)
Meeting following conditions will be considered as “plus” materials;
Experience with IT hardware maintenance
Experience with helpdesk, call center, or equivalent level-1 support responsibilities
Business-level English (TOEIC 700 or equivalent)
BiOS was formed in 1998 (as a division of LINC Media Inc.) and has evolved into a premier IT solutions and outsourcing company. With this evolution BiOS was spun off from LINC Media to create a separate and independently operating company in 2010, now registered as BiOS Inc. BiOS provides solutions and services to a wide range of small and large foreign firms in Japan.
Over the years BiOS has developed the benchmark for bilingual IT Solutions in Tokyo, built on the principle of providing honest and affordable services customized and tailored to our client’s needs.
We are always looking for bilingual IT professionals to join our onsite and internal teams. We pride ourselves in recruiting talented and ambitious engineers from all over the world.
Currently our teams include bilingual technical, sales and administration staff from more than 10 countries making BiOS a dynamic IT Team where intellect and creativity and a strong work ethic are all rewarded.
Start your future today with BiOS.