IT Helpdesk/ITヘルプデスク - 627784

IT Helpdesk/ITヘルプデスク

【給与相談可能】大手玩具メーカーのITヘルプデスクポジション

募集職種

人材紹介会社
ロバート・ウォルターズ・ジャパン株式会社
採用企業名
A world-leading consumer goods company  
求人ID
627784  
勤務形態
派遣  
勤務地
東京都 23区
給与
時給制
時給
¥1300 - ¥1500
更新日
2016年11月25日 16:47

応募必要条件

キャリアレベル
中途経験者レベル  
英語レベル
流暢  
日本語レベル
流暢  
最終学歴
大学卒: 学士号  
現在のビザ
日本での就労許可が必要です  

募集要項

Do you have a talent for troubleshooting? A well-known toy import company is searching for an experienced professional to join its team in an IT Helpdesk role. The top candidate selected for this position will possess vast knowledge in supporting PC hardware plus excellent communication skills, and will be tasked with supporting Japan office users, remote users, and home users on IT infrastructure related issues.

Responsibilities:

  • Coordinate with HR on user on-boarding and off-boarding, and handle necessary PC procurement, installation, etc.
  • Provide business application support by troubleshooting problems, assisting users with issue reporting, and following up with the remote technical support team
  • Monitor, follow up, update, and close support tickets
  • Manage local IT hardware and software inventory; maintain accurate records
  • Conduct orientation for local end users

Requirements:

  • 1-2 years' experience in technical and desk-side support
  • Experience supporting PC hardware (Dell desktops and laptops), Windows OS (Win 7), and applications (MS Office)
  • Fluent written and spoken English; excellent interpersonal skills
  • A proactive approach to work
  • Experience coordinating with the remote technical support team to resolve issues for local users preferred

 

会社概要

A world-leading consumer goods company that designs, manufactures, and markets toys, accessories, and other products. Its brands can be found in households around the world, and the company continues to grow and inspire its customers. Ranked highly by employees, it is headquartered overseas and employs thousands of people in over 40 countries.

Keywords:

インフラ, ITサポート, ハードウェア,トラブルシューティング, ソフトウェア, アプリケーション

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