Customer Support Executive - 627226

Customer Support Executive

global Financial service

募集職種

人材紹介会社
JAC International
求人ID
627226  
会社の種類
大手企業 (300名を超える従業員数) - 外資系企業  
勤務形態
正社員  
勤務地
東京都 23区, 港区
給与
600万円 ~ 800万円
勤務時間
9時~18時
更新日
2016年12月05日 16:04

応募必要条件

職務経験
1年以上  
キャリアレベル
中途経験者レベル  
英語レベル
ビジネス会話レベル  
日本語レベル
ネイティブ  
最終学歴
大学卒: 学士号  
現在のビザ
日本での就労許可が必要です  

募集要項

Customer Support Executive – Technical is responsible for delivering consistent high-value, courteous service through customer’s inquiry by handling customer inquiries by phone, email or chat regarding technical issues with software, hardware, online or electronic products where a variety of issues that are complex and / or specialized in scope apply.  This includes keeping a clear and active focus on providing high-quality resolution and ensuring that all the necessary action is taken to resolve customer’s issues.  It requires to develop and to maintain a solid understanding of technologies and Thomson Reuters’ products and applications.

 

スキル・資格

  • 1-3 years experience in a customer service or IT environment, application support role preferred. Previous experience in the financial markets is desirable
  • Knowledge in Investment Banking and Investment Management products or applications, Datastream, Thomson ONE and / or Eikon is a plus
  • Professional native speaker of Japanese, ability to communicate and engage verbally and in writing in English
  • Well developed analytical skills with the ability to problem solve and develop solutions.
  • Excellent service skills including active listening alongside focusing, and fully understanding our customer's needs
  • Ability to learn new technologies and principles quickly and work in an environment that is continually changing and adopting new techniques and technologies.
  • A great team player, positive attitude towards work
  • Ability to learn and possess growth mindset
  • University qualified in a discipline relating to IT highly regarded

 

会社概要

We provide specialized proactive recruitment support to
multinational clients who are setting up new operations or are
expanding existing business and seeking further growth in the
Japanese market.
As the first Japanese recruitment company to set up operations in the
UK in 1975, understanding foreign cultures is second nature to us.
With our extensive global network and historically leading position as
recruitment consultancy to Japanese corporations, we have access to
an unrivaled pool of bilingual Japanese and foreign professionals.
Our professional consultants are experts in a range of Industries and
functions and all have extensive multicultural experience.
Based on JAC’s unique history, culture and market strength, JAC
International was founded to provide dedicated support to our
multinational corporate clients in Japan.


JAC International Co., Ltd. is a wholly owned subsidiary of JAC Recruitment. Co., Ltd.

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