Customer Support - Cloud Procurement Solution Company - 626531

Customer Support - Cloud Procurement Solution Company

Customer Support

募集職種

人材紹介会社
マイケル・ペイジ・インターナショナル・ジャパン株式会社
求人ID
626531  
勤務形態
正社員  
勤務地
東京都 23区
給与
500万円 ~ 600万円
更新日
2016年09月13日 18:16

応募必要条件

キャリアレベル
中途経験者レベル  
英語レベル
ビジネス会話レベル  
日本語レベル
ネイティブ  
最終学歴
大学卒: 学士号  
現在のビザ
日本での就労許可は必要ありません  

募集要項

- Proactively identify process issues and take actions to prevent serious escalation.
- Provide a globally accessible escalation point internally for the escalation of existing customer incidents.
- Drive proactive customer and internal communication in terms of critical escalation.
- Fill in process gaps to ensure consistent and reliable processing of critical customer incidents.



Description

- Proactively identify process issues and take actions to prevent serious escalation.
- Provide a globally accessible escalation point internally for the escalation of existing customer incidents.
- Drive proactive customer and internal communication in terms of critical escalation.
- Fill in process gaps to ensure consistent and reliable processing of critical customer incidents.
- Ensure visibility to our customer and internal stakeholders into any associated action plans for resolution toward critical customer incidents.
- Support consultants on effective issue resolution and customer and internal communication.
- Provide feedback for future process improvement.
- Attend e-Learning Lessons and Remote Learning Sessions, Classroom Training and Coaching
- Share and document knowledge through creation of entries


Job Offer

- Annual salary: up to 6m JPY, but flexible depending on experience and potential
- Location: Central Tokyo Location





Page Group Japan is acting as an Employment Agency in relation to this vacancy.

スキル・資格

- Advanced communication skill and analytical skill
- Basic to advanced knowledge in one application/technology area / basic knowledge of at least one other area
- Basic to advanced understanding of business processes within one application/technology area
- Basic skills with one programming language such as ABAP, JAVA, dot, net
- Experienced dealing with IT and standard software (MS Office,...)
- Basic to advanced knowledge of Business Management Basics and of Basic Business Processes

会社概要

As market leader in enterprise application software, this company helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device - they empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition.

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