Virtualization Technical Support Engineer - 9M - 626515

Virtualization Technical Support Engineer - 9M

Technical Support Engineer

募集職種

人材紹介会社
マイケル・ペイジ・インターナショナル・ジャパン株式会社
採用企業名
Leading Virtualization Company  
求人ID
626515  
会社の種類
大手企業 (300名を超える従業員数)  
勤務形態
正社員  
勤務地
東京都 23区
給与
経験考慮の上、応相談
勤務時間
Flex time
更新日
2016年09月13日 14:02

応募必要条件

職務経験
1年以上  
キャリアレベル
中途経験者レベル  
英語レベル
ビジネス会話レベル  
日本語レベル
流暢  
最終学歴
大学卒: 学士号  
現在のビザ
日本での就労許可が必要です  

募集要項

The Lead Technical Support Engineer is responsible for providing technical assistance on Software products to customers of large size, scope, and/or political complexity - via phone, email and/or remote access


Description

* Provides technical assistance on products to customers of large size, scope, and/or political complexity - via phone, email and/or remote access.
* Works independently to perform advanced problem analysis and isolate problems of high complexity.
* Achieves and maintains targeted call statistics such as number of calls answered, number of cases closed or issues resolved, along with other established goals.
* Publishes articles on complex technical support issues in Citrix's online knowledgebase, reviews others' articles, and contributes on internal forums and distribution lists
* Documents cases, recommendations, and resolutions clearly in the CRM system, reviews colleague's cases on regular basis
* Participates in and contributes to team/department projects
* Prepares and delivers technical training to peers



Job Offer

Location: Kasumigaseki - excellent location
Salary: Up to 9M depending on candidate
Excellent work/life balance




Page Group Japan is acting as an Employment Agency in relation to this vacancy.

スキル・資格

* Recommended 3+ years Technical Support Industry experience.
* Proven track record of handling successfully difficult situations
* Strong verbal communication and problem solving skills
* The ability to research, analyze and document solutions to problems
* Strong communication skills, business acumen, customer satisfaction and result oriented.
* Strong technical writing skills

会社概要

Our client is an American multinational software company that provides server, application and desktop virtualization, networking, software as a service (SaaS), and cloud computing technologies.

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