Technical Relationship Manager - 626397

Technical Relationship Manager

Cloud virtualization mobility

募集職種

人材紹介会社
ビジョンコンサルティングサービシズ株式会社
求人ID
626397  
会社の種類
大手企業 (300名を超える従業員数) - 外資系企業  
外国人の割合
外国人 少数
勤務形態
正社員  
勤務地
東京都 23区
給与
600万円 ~ 1600万円
ボーナス
給与: ボーナス込み
更新日
2016年09月12日 11:04

応募必要条件

職務経験
3年以上  
キャリアレベル
中途経験者レベル  
英語レベル
ビジネス会話レベル  
日本語レベル
ネイティブ  
最終学歴
大学卒: 学士号  
現在のビザ
日本での就労許可が必要です  

募集要項

The TRM has high visibility and interacts with many groups internally and externally to help achieve an excellent level of customer service and satisfaction.  The position builds a solid foundation and extends the relationship between the company and customers focusing on  Support Services.  The TRM is also valued as a single point of contact and the ‘face of our business’ to their unique customers.  The TRM is a skilled communicator and technical asset.
 

  • Establish and manage regular conference calls to review outstanding items and ongoing projects with customers
  • Resolve customer issues and maintain ownership until the problem resolved completely with minimal over site from more senior members of the team
  • Act as a SME (Subject Matter Expert) in at least one core virtualization product and develops an understanding of at least one adjacent product
  • Maintains account intelligence and delivers account briefings to management and Sales  when renewal notifications are due
  • Is able to self-prioritize work items based on customer requirements and minimal instruction from Sr. teammates
  • Write and review complex technical articles and proactive emails on customer reported cases, product specifications, and previous experience
  • Creates proactive materials pertinent and targeted for one's own customers
  • Act as a resource for other teams as needed to troubleshoot and resolve specific customer issues
  • Visits each customer twice per year, driving the agenda and being primary account owner
  • Develop project management skills through participation in projects
  • Able to provide executive updates with minimal oversight or direction from management

スキル・資格

  • Demonstrates deep technical understanding in multiple core product lines, foundational technologies and has a good understanding of some of the advanced technologies
  • Ability to work across team to find most appropriate solutions for customers
  • Ability to work highly visible, sometimes stressful situations and be successful
  • Provide presentations to customers on various subjects
  • Bachelor of Science in Computer Information Systems or equivalent advanced industry certifications
  • 3+ years hands on troubleshooting experience working in enterprise level environments
  • Able to travel as required

For more information about this and similar opportunities, please contact Mike Pollard (mike@visionconsulting.jp)

会社概要

Based in Tokyo, Japan, Vision Consulting Services K.K. primarily supports multinational IT firms with Japan offices. Our range of HR services include Executive Search, Permanent Placement & Temporary Staffing services.

We specialize in recruiting mid-career to senior bilingual Japanese professionals for a diverse range of industries, with particular expertise in Information Technology.  Our clients include Software Vendors,  IT Consulting and System Integrators, Hardware & Telecommunications, and Web Services companies   We are a licensed recruitment agency for both Permanent and Temporary Staffing services, much of our business comes from referrals and long-term clientele.

We are Hiring at Vision Consulting Services K.K. in Tokyo!

For more information please visit:   www.visionconsulting.jp

 

Company name:    Vision Consulting Services K.K.

Founder:                Curtis Mackenzie

Business:              Staffing & Human Resource Solutions

Employees:           15-20 (Including Main Office and “Haken” Onsite staff)

Address:               Minami Azabu, TMD Building 7F
                              Minami Azabu 2-12-7, Minato-ku, Tokyo, 106-0047

                               t. +81(0)3-5765-2626
                               f. +81(0)3-5765-2627

Licences:               Recruitment License #13-ユ-302146
                               Temporary Staffing License # 特13-307468

Capitalization:        35,000,000 JPY

 

 

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